McDonald's — Restaurant in Hartville

This McDonalds has seen a lot of changes. The most recent was it's remodeling from the old McCafe style to a more open seating style. Supposedly this was to add more seating ... but it doesn't look like more seating was actually added. The Kiosks stopped working properly after a few months after installation - they either forget to replace the receipt rolls, or they don't print receipts, or you do pay at the kiosks but the order never shows up back on the prep line for them to actually make your order. And it's even worse if the kiosk didn't print a receipt and you go to counter to find out where your order is (to find out they never received it). Advice - use the kiosk but PAY at counter. The kids working the counter even tell you to do that. And the screen that is supposed to indicate what take out order is ready - hasn't worked in months. Bathrooms are always filthy, out of toilet paper, look like people take a bath in the sinks. Inside orders consistently miss items (they always seem to forget to bring out the coffee or put a toy in the kid's meals or put the glaze on the glazed tenders (come on!). Inside can be dirty at times and it takes awhile for them to sweep the floor or clean the table tops. It's known that the kids working there get little to no training before they're tossed on register or in drive through. Day Staff know their thing, but it's hit or miss (usually miss) if you go there with the night crew. The franchisee really needs to close one day, take the hit, and properly train EVERYONE just like Starbucks had to do. And it would be good to train everyone how to properly count change without having to call for a supervisor who has to use her smartphone calculator. If anything, have the North Canton McDonalds crew come to Hartville and train/retrain the Hartville Crew on basic operations. The customer service can range from nice to disinterested at this location ... it's discerning to have to stand there at counter for service when there are 5 people behind counter pretending to "clean" the same coffee spill so they don't have to help...

RATS FLEAS AND MICE would have been more acceptable than the issues here... SHAME ON YOU... Lying gets you a SINGLE star (as zero isn't an option)... I LOVE when a worker claims and then a manager backs up a LIE...

There is ONLY one happy meal toy - McDonald's doesn't offer age or gender appropriate toys - as she hands my daughter a batman multi-piece viewer... Nothing like giving sharp plastic multi-piece objects with lots of plastic bags to a two year old who wouldn't know batman nor care to have a 'viewer'... TRUTH - you are too cheap and inconsiderate to stock the other options... Why - because once there, a parent is stuck. Good for you and your greed mongering owner. Corporate must be so proud...

Next..."McDonalds doesn't have HOT picante sauce"... So I go out to the car and grab an extra one out of the glove box (DON'T judge me, my cardiologist ordered it). Once back inside - I show the packet and say this..."I'm paying three something for a sausage mcmuffin with egg - and you can't afford to stock these" the response is what is so bad... That is NOT a McDonalds product, or it might not be available to us... TRUTH... Again - too cheap. I am sorry for paying you near three fifty for this sandwich and not considering your profits when I request hot picante sauce...

LIE until they either leave or believe you... Obviously the OWNERS motto at this location.

After two separate run ins at this location - both overshadowed by the fact you either thought your customer is stupid - or it was just easier to lie to them...

There are other locations which don't stock items - and they are HONEST - and I can at least respect their choice not to stock (they loose my business - but not my respect). YOU -...

McDonald's - please listen. You make me order at the kiosk. It takes several touches of the screen to order a large diet coke. First I have to find 'beverages' then soft drinks, then diet coke, then 'large', then 'add to order' then 'view order' then 'complete order' then pay, then choose method. What was that, 8 touches? Nine? Then I heard a whirring noise, but no ticket printed. I stepped over to the counter to pay, and the gal just looked at me. I gestured over my shoulder, and said "nothing printed." She sighed, pressed a button or two, and asked if I had the large diet soda. I said yes, already having the $1.07 in exact change ready to hand her. She accepted it then gestured to the cup dispenser beside the counter. I took a large cup, then went to fill my own drink. SERIOUSLY. After all that I filled my own drink, put a lid on, got a straw, and left. It was COMPLETELY do-it-yourself except for handing over the money. Next time I think I'll...