QDOBA Mexican Eats — Restaurant in Hattiesburg

As I was leaving chemotherapy this morning (11:30am), the delivery guy got on the elevator with me. I had all intention on going to McDonald's for oatmeal but decided on Qdoba instead. The customer service makes me regret that decision. I asked for the Fajita Steak Quesadellia, the staff asked me if I wanted rice and beans and what kind so I told her. When she didn't add the onions and peppers I repeated my order. She then says, it doesn't come with rice and beans. Now, I'm confused to why she asked me if I wanted rice and beans? Not feeling like confrontation, I just said ok I still want the onions and peppers. Then she says, you're going to be charged for those. Again, I just replied ok. Then I asked if she could mix my ingredients before pressing. She gives me a nasty look and with a snappy tone, she says NO and asked the next person what they would like! Her coworker had this look on her face like, I know this lady is going to let her have it. I just moved on to the next young lady asking me what else I wanted. Did I mention I just left chemo and was not in the mood for this! I did good!!!! All while resolving inside myself that I will never give them my business again! They got a 2 because my last meal with...

Horrible customer service especially when they are working during a lunch or dinner rush. Today I placed more order in person telling the worker I wanted no rice but steak and chicken she gave very small portion of each and told me I would have to be charged extra for more after telling her I didn’t care about the price she proceeded with a attitude and slung the rest of my food in my bowl. When checking out I asked for chips was charged for a drink and chips and after paying ai noticed the mistake asking her did she charge me for a drink she stated yes I said I wanted a refund she proceeded also with a attitude and gave me back my refund in cash after asking her why she didn’t put it back on my card she stated because it’s going to take longer so I told her to put it back on my card because I didn’t pay with cash . She proceeded with an attitude threw the cup on the counter behind her and refunded me my...

I just left not to long ago and everything was going good, lady who was making the food was very nice then I got to the counter to pay and it’s Olivia again with her same nasty attitude (the light skinned young lady) like she always does with me! I have contacted QDoba guest relations on 11-13-22 and again on 3-12-24. I really think she has a problem with folks in the military because I would alway go in uniform but I’m retired now and just had on an Army shirt. My 12 year old said the girl started rolling her eyes at us soon as she seen us walk in! The managers do nothing when you complain about her because they can clearly see it and turn a blind eye. QDoba relations nothing but try to give you a free entree! Well I don’t wan’t the free food, I want you to take care of the problem! The food is good and me and my family love it but I refuse to step foot back in there! My mental and peace is more...