Placed an order an hour ago. The online ordering system made me virtually double my order to qualify for delivery. Once they tallied it up together, my total was over 200% of what I wanted to purchase originally.
Apparently the delivery app for the driver sent her across town. No big deal, because I called in to the store to prevent it from getting worse. Mistakes happen.
Then my order was check off as delivered through their online systems. Which was strange, because I had no cars even pull into my parking lot while waiting. No worries, mistakes happen.
Yet it got even worse. I had to call in two more times. Then they called my wife back, not me, while she’s at work and shouldn’t be receiving phone calls. The second time they hung up on me. Still not particularly bothered, mistakes happen.
I called back a third time (now over 30 minutes since it had been marked “delivered”) to be told sorry your driver is new she should be there shortly. Still cool about the whole thing because mistakes happen.
I finally get my pizza, and (attached picture) it’s crushed, the cheese is stuck to the box, it’s flattened, and it’s soggy.
Worst part? This is the second time this exact problem had happened with this dominos. Will be shopping elsewhere in the future. This is no longer a mistake.
Thank you for the late, soggy, squished, cold lunch. (=
Two stars because at least something resembling pizza...
Read moreCalled ahead to see if they deliver to my adress cause it’s a little out of city limits and a little is it is barely out of city limits. The employee on the phone verified they deliver to me so I said perfect thankyou I’ll place an order online .did that . Website gave no we don’t delivery to you messages. Order was being made on tracker and then I get a call. Saying hey we don’t deliver to you and I explained I called ahead and verified you did . They put me on hold to talk to whoever I talked to. And came back and said sorry they weren’t a manger so what they say isn’t accurate. And I said do I have to ask to speak to a manger when I have a question with delivery or anything. He stuttered and put his manger on the phone. The manager apologized and said there was nothing he could do besides cancel the order . Meanwhile I had already had a bad day explains why I called ahead to make sure. And I said what are you going to do about this and he said well you can pick up your order for free. Yes obviously pickup is already free . If I was going to do pick up I wouldn’t have called ahead to make sure you do delivery.manager was rude and had no solution for the frustration his...
Read moreWe had issues with ordering online so we called in to fix our order and told them what we wanted which is more spinach in our pizza we called 3min after pressing order. This guy picked up and he was really nice. I told him I messed up and I wanted topping on the whole pizza, not just on the left side. He listened and said he would go check if they put the pizzas in the oven yet. He left me on the phone for about 5 minutes. Then this lady picked up the phone and said my order wasn't messed up. I told her that on my order summary it said I ordered both of my pizzas with toppings only on the right side. She said that was wrong and told me that I had the toppings on the whole pizza. However, when I asked her to check it again she said the toppings were only on the left side. Then she said "the pizzas are already out of the oven I CAN MAKE THEM AGAIN IF YOU WANT..." I said thank you and I apologized for my mistake. She sighed and hung up the phone. While I was eating the pizza, the spinach pizza had little spinach even though I asked for extra spinach and there was a piece of hair in my Hawaiian...
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