Dunkin' — Restaurant in Haverhill

Went through drive-thru one car ahead of me, waited 5 minutes for someone to take my order, large Carmel ice with milk. Drive up to window $3.84 gave him $4. Waited another 5 minutes as I watch 4 people talking then kid comes to the window with a water and a dark ice coffee, I said not my order as I try to tell him window closes. Another 5 minutes, kids says it will be right out. Finally a different kid who could hardly see or speak has my coffee, I asked why it to so long? His reply “it’s just” I said what ever! Is everyone on something these days? No excuse to be able to work under the influence of anything. Where’s...

Why bother having a mobile app if every single time your order is NOT READY EVER. This really is the only Dunkin that never ever has your order ready. And they never ever stir your coffee so you end up with no sugar until the last sips when you get a mouth full of sugar. 🤦 I use a different Dunkin on my way to work 915 S. Main st , Haverhill, MA and it is a much busier store & it is always ready & stirred... always!! I thought the Mobil app was for this reason..to have your order ready. I place my order a one mile drive away and there is always a lot of traffic so it's a slow mile to get there. And still...

honestly, i don’t often complain but the lady at the window was incredibly rude to my mother when she ordered. my mom had ordered a black coffee with cream and sugar on the side and it was wrong, so she kindly asked to have it remade and the lady rolled her eyes and said “did you look at it”. then refused to make eye contact after my mom confirmed that she had. often, they mess up on orders and the staff isn’t the kindest. this is not a reflection on dunkin’s as a brand, just...