Friendly's — Restaurant in Haverhill

I recieved a 7 dollar medium Sundae with about one scoop of icecream, half of container the container filled with whipped cream and enough chocolate and peanut butter sauce to cover about one bite of icecream and then it was gone. I also paid an extra79 cents for recees pieces on top of which I could actually count . They gave me 4 . I brought my sundae up and asked if it could be remade so that it was an actual sundae. The girl at the counter even agreed it was skimpy. The manager on duty came over to the table and all but got in my face , accused me of trying to get extra everything without paying. Said she had a trainee back there who she was working with and that he was doing everything by the book and that I was lying and what exactly did I want. That if I wanted extra everything I would have to pay for it. I told her I did not want extra I just wanted the sundae made with a decent amount of what I actually ordered. She again yelled loud enough for a good majority of rhe reataurant to hear her that a trainee made the sundae by the book and that I was trying to get more without paying extra . Now I am a 35 year old teacher with a son and a baby on the way. I am not in the business of scamming restaurants to get more food without paying. I do however wish to get what I paid for and especially if I paid extra for recees topping I expect more than 4 pieces. I also do not expect to be yelled at and chastised and made to look like a fool in front of my son and my husband and an entire restaurant after spending 23 dollars on poorly made sundaes that I could get up the street at stillwells for under ten dollars handed to me with a smile on their face by teenagers much younger than the mature adult who came out unable to control herself last night. At any rate after yelling at me and arguing for a good 5 minutes and making me feel like a teenager and a fool about her trainee she ripped the Sundae off the table and brought it out back. When someone brought it back it was placed heavily on the table without so much as a word spoken to me and the server walked away. Inside was about an entire container of chocolate and peanut butter sauce it was overflowing the top with icecream and there were two recees peaunut butter cups and a half bag if recees. She made it ridiculously full of everything to prove some kind of point. I really wasnt trying to be difficult. I just wanted a normal sundae made the right way. My 16 year old son works at dunkin donuts and he was appalled. My husband looked at him and said , don't ever treat a customer that way. He said I would never because I was trained way better than that. We are trained to be respectful to customers. We would never ever yell at a customer like that. Everyone in the restaurant was staring at our table. Now, I am ten months pregnant and drove half an hour to get to Friendlies so I could enjoy my favorite childhood icecream with my family before we become a family of four. I guess I can now see why I haven't been back there since I was a child. Needless to say I wont be recommending this place to a friend. I wish there was a spot for...

Went to Friendlys in Haverhill tonight. Can we say majorly gone down hill. $68.00 and the food sucked. I got a crispy CHICKEN salad, I ask how is the lettuce (my awesome waitress Stephanie who left for better opportunities always use to give me a thumbs up or down depending on how it was). I ask the waitress how it is and she says well it’s not regular lettuce. What? I said I just want to know if it has started turning brown? She said no, then she starts talking about the lettuce not being iceberg. I said is it romaine, spring mix or rabbit mix (the one with the purple leaves). She’s like it’s romaine. I get my salad and not only does it have NO chicken but it also is spring mix 🤮 . We call her back and say where’s the chicken? She’s like oh good question (ya think?), she went and brought the chicken back to me. when I used to ask for extra ranch before I got a decent size container, this time she brings me out little 2 tiny cups. I ask for another one and when I get my bill I see I was charged $1.00 for extra dressing (well how about give people enough to cover the salad). My husband gets loaded waffle fries with his and he was like this cheese is nasty, they changed something. I got a lemonade and it wasn’t sweet but it didn’t taste right, I asked for water hoping if I watered it down it would be ok, nope. We get ice cream to go, I get a hot fudge vanilla ice cream nuts no whip cream. Well imagine my surprise when I get home and have chocolate chip ice cream. We haven’t been there in months and I can guarantee we won’t be back. For once they weren’t short staffed, but they were still so slow. They were good until they weren’t! I can remember the place being packed when you went in, now you have one section that’s open and that’s it. Won’t be surprised to drive by some day and see the sign gone and the...

My 5 star rating isn’t necessarily that of Friendlys but more of the warm welcoming feeling we received each and every time we came there and were greeted by our favorite waitress Stephanie G.. we went late last week after my daughters school dance with her & her friends to continue celebrating to be greeted by the same fun loving face only to find out that not only was it her last night but that we were her last table. It’s unfortunate really. Over the years Stephanie has literally watched my child grow. My daughter would draw her pictures & Steph showed her that she still had it each and every time we saw her. This is how steph treats each and every person who enters Friendlys as if they are her only priority, her number 1 each time every time. I have witnessed this and smile each time someone comes in knowing they are going to get smiles, laughs & individual moments that will last a lifetime. Young or old. She’s sweet to the young and old. Big parties & people sitting by themselves. She is a nurturer by nature. Taking care of others is such an important part of her. Anyways, since hearing that she left my daughter & her friends decided to take one last photo next to the ice cream sign inside one last time. We realized over the years that we no longer found ourselves coming to Friendlys because Friendlys was still great and or first choice… but that we were coming for the warm, fun nurturing experience we knew we were going to get each time we arrived from Steph. There’s no doubt in my mind that others will feel the same way we do. I hope that Stephanie knows that she is truly missed by her regulars & Friendlys idk how you possibly could but if there’s a will there’s a way… you have lost a diamond in the rough. A legend that truly made the Haverhill...