My recent visit to the health food store in Waimea left me with mixed feelings, particularly when it came to finding a healthy vegan lunch option. Arriving mid-afternoon, I was disappointed to find the lunch counter already closed. While they did have a few pre-made items in the cooler, the selection for vegans was limited to a vegan cheese sandwich and a tofu salad. To the store's credit, the vegan cheese sandwich I chose was surprisingly good for a pre-made option. It was packed with a generous amount of fresh vegetables â crisp carrots, refreshing cucumber, and plenty of sprouts â all nestled between slices of what seemed to be whole grain bread. It definitely hit the spot and was a far better experience than the overpriced and unsatisfying jerk jackfruit wrap I had tried at another establishment across the street. Where this store truly shines, however, is its impressive selection of vegan and gluten-free snacks and ice cream. They had a wide variety of interesting and appealing options, which was a definite plus for someone with dietary restrictions. Overall, while the lack of fresh vegan lunch options in the mid-afternoon was a letdown, this health food store in Waimea does offer some decent pre-made choices and a solid selection of vegan and gluten-free snacks and frozen treats. If you're looking for specialty items, it's worth a visit, but plan accordingly if you're hoping for a freshly prepared...
   Read moreBought an shea butter product that was old and hardened when I opened it. Took it back w receipt but it was a few days past the 30 days for return (my bad). The lady in the vitamin/ cosmetic area seemed extremely irritated, blamed me for the product going bad, and at first refused to return the product , but then said I could replace it with exactly the same item. She was sour, annoyed, and unfriendly. There was only one on the shelf, and I mistakenly didnt open it on the spot. When I got it home , it was rock hard and not usable, just like the other one. I decided to eat the $20 and threw it in the trash. I went another day, about a month later, to purchase vitamins and supplements. The lady at the desk was on her phone for most of the time while I shopped. I did not feel comfortable asking her questions. When she finally looked up as another customer approached her desk, I dared to ask a question about a product. In an unfriendly and short manner, she answered and I was able to finish shopping. Never a hello, can I help you, or thank you for shopping. No aloha. I will never shop here again. Customer service doesn't cost a penny. A...
   Read moreIf you are going to run a beauty section with testers, I advise you hire a person who can actually help customers instead of being rude! I was sampling a clearly marked tester and instead of getting help, was accused by the only staff member there, a middle aged woman wearing glasses (7/28/23), of using products that were meant for sale. I donât usually write negative reviews but this was totally unacceptable and witnessed by my husband who was appalled! She then asked me to show her the bottle that I used instead of trusting me after I walked away, and continued her rude attitude toward me. I walked out without buying what I wanted. Sad because I especially want to help small businesses and had already purchased things from many of the other struggling businesses in the area. *Kindness toward customers...
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