Chef's Experience China Bistro — Restaurant in Hayward

My boyfriend and I decided to drive back to Chefs again tonight and had the most horrible experience ever. We walked in and the host greeted us by telling us they were only taking cash..?? We left to grab cash to come back as we drive two hours just to come eat here. We came back, got sat and the server Jesus came by and asked if we were ready. No type of greeting or smile on his face. We ordered and didn’t think much of it since this is how we get treated majority of times we come.

When Jesus drops the bills we notice it’s higher then usual so we take a look at it and notice he added the tip without following any of their policies they have such as a party of 6 or higher or a bill higher then 100$. We ask Jesus why he added the service charge and he immediately got aggressive and yells out in-front of everyone “because we don’t tip” however we usually get Rose as a server and always leave cash for her instead of leaving it on card. As we were trying to have a conversation with him he walks away.

We ask to speak to the manager and he says “here I took it off don’t worry about it” We wait to speak to the manager or owner as he said he was and I was just in disbelief on how he handled the situation. My boyfriend and I are BOTH servers so completely understand the situation. The manager basically discriminated us because of our color and told us we were not welcomed back although we were passive and collected and he totally just flashed on us.

It is sad and disappointing that we won’t be able to come back as this one of our favorite spots however they were racist and discriminating us from the beginning. If that was the case they should of told us from the beginning that we couldn’t eat there instead of having us waste our money and get yelled at in front of the entire restaurant by both Jesus...

This being my first (and last) visit...I was beyond amazed! It was amazing how everyone else ordered drinks and dinner and and I got NOTHING! After my party ordered the waiter, Robert, came back 10 minutes later to tell me they were out of the food I had ordered, and then began to ramble off his "recommendations ",none of which were close to anything I wanted. So I politely asked to see the menu again. 10 minutes later, I get a menu. Robert the waiter, does return to the table,never once acknowledging me or bringing my wine, he did however KEEP my water glass full! Finally, I get my wine! Again, Robert fails to ask if I would like to order or if I'm okay with the food I'm eating off everyone else's plate? So I asked if he would be taking the wine off the bill, no he says, he can't do that, but if a manager's around, he'll go get him. 10 more minutes go by and Robert comes back to tell me that there is no manager available, and that him forgetting my drink and my food was because "things happen, and nothing is perfect". Duh. Im fuming at this point! His babbling, explaining to the other people in my party and lack of enthusiasm to fix the problems he created had me at the point of tears! So now the bill comes! Low an behold on the bill is the food I ordered! When I asked Robert what was up with that?, he simply stated that he forgot to take it off, took the bill and went to "fix" it. "But you can't take off the wine? ", I asked. "no, I'm just a server, and can only do what's in my job description ". NEVER EVER WILL I BE...

My visit to Chef's Experience China Bistro was an absolute delight, thanks to the impeccable service and the culinary creativity on display. As someone of Chinese heritage, I find the balance between authentic Chinese flavors and American culinary culture at this restaurant not just impressive, but truly satisfying. It's rare to come across a place that manages to cater to both palates with such finesse.

The dishes here are a testament to the chef's ingenuity, blending traditional Chinese ingredients with a twist that appeals to a broad spectrum of tastes. Whether you're a purist about Chinese cuisine or someone looking for a familiar American touch, this bistro has something special for you.

Beyond the food, the restaurant's design itself is a feast for the eyes. The beautiful Chinese-inspired decor creates a warm and inviting atmosphere, making it a perfect backdrop for dining. It's clear that every detail has been thoughtfully considered to celebrate Chinese culture while welcoming diners from all backgrounds.

For anyone who appreciates great food, excellent service, and a beautiful setting that pays homage to Chinese aesthetics, Chef's Experience China Bistro is a must-visit. It's not just a meal; it's an experience that beautifully marries different cultures on a plate. Highly recommended for anyone looking to explore the best of...