Ramos Furniture — Local services in Hayward

Rude saleslady I've ever met. I was be back for purchasing one of the love seat since my wife and me went before Chrismax but we were told there's no delivery at that time. The saleslady "Juana" was too lazy to greet us and quoted me higher price on both clearance price and delivery fee compare the man gave us last time. I got it, I am in sales as well. However, she denied to plug-in the sofa to show us how it has power adjustment, she told us to come back tomorrow. Fine. She kept saying "Excuse Me" to me pretend she didn't understand my accent English and try to discriminate me as a Chinese. I do sales as well, and I speak fluent English. I asked her why I got different price quote, she replied some BS about Chrismax Sales and she is the manager, she make the call. Trying to contact the HQ for give this lady a customer service lesson....

The persons that came and did the delivery assembled my bed. We didnt have a matress so we could not try it out. Once we bought the mattress our bed made so many squicky noices. We could not even move without macking noice wich is very anoying.We decided to take a look and ALL the screws holding the bed frames were so small that there was nothing holding them in place. My husband had to go and buy the screws and do it all over again. I wish I knew how to upload pictures in here so u guys could see how ridiculously small this screws were. Never buying anything in here again. Not cheap and no...

From the minute we walked into the store we were greeted with great customer service. The staff there were helpful not “pushy” like some sales reps. Their products are excellent prices and quality. It was more than what I thought it would be. They kept in touch with us regarding status of our order up to the day of delivery. Delivery was excellent as well. On time, very professional! I recommend this place to anyone looking for quality product, great service and excellent prices! We still need more items and we will definitely be back!! Thank you for...