Popeyes Louisiana Kitchen — Restaurant in Hayward

Avoid this location! I got sick after eating here.

I placed an online order as a rewards member and went to pick it up. When I arrived, the worker picked up my receipt from the counter, studied it for a long time, and then said, "We got it." Instead of preparing fresh food, he deliberately put together an order using the oldest items available.

The chicken had been sitting under the heat lamp for so long that the crust had darkened, making it look like spicy chicken, but it was just overcooked. The fries barely filled the small white container (not the usual Popeyes fry bag). I had ordered garlic parmesan boneless wings for my daughter, but they were so dried out—like jerky on the inside—and barely had any sauce. The biscuits were hard and stale instead of soft and buttery.

I got home and, feeling hungry, started eating, initially thinking they had mistakenly given me spicy chicken because of its dark color. About halfway through a piece, along with a bite of the biscuit, I suddenly felt sick and had to throw up. It was a complete waste of $25.

This wasn’t my usual location, and I was extremely disappointed. The worker intentionally chose the oldest food, and his bad attitude made it clear he didn’t care about customer service. If he personally believes online orders should be treated poorly, he shouldn't be working in food service.

P.S. They had plenty of freshly fried chicken, and the restaurant was relatively busy, so this wasn't a case of food just not being fresh—it was a...

Very very very very very bad service very bad working they don’t know time value.. I order online I did not receive any kind of receipt, but amount was credited from my credit card I went this location I told this stuff I did not receive any receipt but amount was credit from my account. I explained the situation they asked me my name. I told my name they search on their try to find out my name I don’t know they find out or not, after that one more person came again you asked me my name I told again my name and he also search my name and ask me some questions. I told everything about whatever he asked me. I told everything after that you told me you wait and I ask him or he find out My name he told me then he went inside. Come back after a few minutes. I ask him he told me chicken wings is a cooking. You wait after that I wait like more than 30 to 40 minutes. then someone came he told me again he asked me where is the receipt I told before 30 to 40 minutes I don’t receive I did not receive my iPad in my credit card this location. Also what happened again you asking me give me a receipt why you did not tell me before 30 to 40 minutes finally he talk to rudely rudely I am upset especially they don’t know too much English to speak. They only speak too much Spanish. I’m upset too much very bad. Very...

First couple times the messed up my orders I let it slide. Last week I ordered 5 mild tenders and 5 blackened tenders. Got home with two orders of mild tenders - I cannot eat the breaded tenders. The ice machine was also out of orders as well as the Diet Coke. I tried and tried calling that night and the next day but it just rang and rang. I went back the next day and complained. I asked if they ever answered the phone and she told me the phone had been out of order and the owner just fixed it an hour ago. The manager even denied the ice machine was out of order even though the out of order sign was still on the machine. She finally wrote free food on the receipt and signed it. Of course when I stopped in tonight to get my free meal, the manager was not in and they gave me a hard time but I did finally get the meal. This Popeyes is...