Bring your own tortilla.
I ordered from their website what is shown to be a Mac and cheese burrito. There is a clear picture of a burrito cut in half with slices of brisket layered throughout. I payed extra for added brisket.
What I got when I got there was a small cup of Mac and cheese with a few tiny chunks of brisket on top.
They told me they don’t make a burrito. I showed them the website on my phone and they agreed it showed a burrito. When they asked the manager about it he wouldn’t even look in our direction and said the picture was of two cups. We were all confused. I tried to show him the picture and he wouldn’t even look at me much less the picture. THIS IS OBVIOUS FALSE ADVERTISEMENT.
I will never go back and deal with the extremely rude manager with zero customer service skills. The girls at the counter were very helpful and just have a...
Read moreI got the Gold Rush and substituted the bacon for their "chutney". The bread was burnt, they charged an extra $1.50 to substitute bacon for the "chutney", their definition of a chutney was adding canned diced tomatoes to it, and their soup dip was broke. By broke I mean it was warm to the point that there was absolutely no consistency. I understand that their mac n cheese and their soup come out of a bag, the bread is the cheapest you can get in town, and they seem to be still surviving somehow as a business. Overall the food was awful. The staff was at least kind to me besides what seemed to be the manager. Overall an awful experience and I will never be...
Read moreThe new owner WILL NOT honor past 406 Deal coupons that were part of the old owners advertising program. Tried to redeem a $6.00 remaining credit on two lunches ($20.00 tab with tip) but was refused by the new owner. Just to satisfy my own curiosity, I totaled up my 2018 purchases at Lattes and Sundaes and came up with almost $500 spent on lunches. When I asked the new owner about the 406 deal not being honored...he told me and my guest to "enjoy our last meal there". VERY POOR BUSINESSMAN in my opinion. I and my friend will make sure we tell ALL of our family and friends not to patronize Lattes and Sundaes. THERE IS NO EXPIRATION DATE ON THE 406...
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