FUNKY TRUNK New Liberated Consigned — Local services in Helena

The hostility in that last response to a customer (who left only one review - not 5; another assumption that maybe the business should look into) speaks for itself. Thank you for admitting that you called an old number (that was changed two years ago - and was not on this contract). In fact, I was with her when she stopped by in September to check the status of her items and doublechecked you had the right number on file. Admitting this at the start would have been the right thing to do. I am frustrated that while I was there, the owner said “she was having a lot of fun” with treating this customer very poorly. Mistakes happen - but the owners (and some of the employees) immediately blamed the customer (seemingly enjoying it) and didn’t even consider they misdialed or called an old number. The reason for going back three times was because the first time she went in she was told her phone log was incorrect and you would not take responsibility. I went in with her the second time because she told me how she’d been treated. And honestly, it was worse than she’d described. She calmly showed an official call log, again expressed that it was probably just a mistake, but asked for it to be addressed. She was verbally attacked by the employee who claimed to have called her and told that she had deleted the record of her call. We asked for her clothes back and were told we’d need to come back when the owner was there to get them. So, yes, we had to go back a THIRD time and were treated equally as badly if not worse. It’s sad to see people take advantage of their customers like this. The only yelling was by the man that showed up behind the counter, maybe your husband, who was shouting vulgarities - unwarranted - as we calmly asked to understand how this mistake was just being blamed and not resolved (because no call was received) - a business should want to understand and correct their mistake. I am not sure we agree on whether items were actually donated, or if they were resold - as the items returned did not include some higher valued items of clothes left in your care. Shame on you for how you treated this customer after clearly making a mistake. Take some pride and own up to a mistake. The instant hostility over being questioned about something sends up several red flags of false doings. Helena deserves better. Who knows what spins you will put on this review - hopefully you can take the time to reflect on how this whole incident could have...

Buyer and seller beware! I brought in a brand new 50 gallon tote absolutely packed with clothes—many new with tags and high end— easily $1000+ worth. I signed the contract for anything they didn’t take to be returned to me. I hadn’t heard anything after a few months, so I stopped in and they told me that my things had been donated. They claimed to have a “record” (a handwritten log) of calling and leaving a message for to pick up my stuff. I showed them my call log—no call, no message. They refused to take any accountability and were immediately rude and hostile. To be clear— I did not accuse them of anything unethical and repeated many times that it was probably a mistake, but that reputable businesses still take accountability and don’t just expect their customers to eat the cost of the company’s mistake. Even with official spectrum call logs showing that they did not uphold their end of their contract, they refused to make it right— going so far as to say I probably deleted the record of their call. 🤦‍♀️I asked for the items of mine that they had in store and got back about 1/3 of what I had brought in. Hundreds and hundreds of dollars of my things were just gone! They offered me a tiny old broken bin to replace my brand new 50-gallon one and NOTHING to compensate for the clothes that were gone. When I told them this wasn’t ok, they threatened to call the police for trespassing if I didn’t leave their store. I honestly could not figure out why they were responding so defensively and aggressively. Unfortunately, after reading other reviews and talking to people in the community, it seems that their mistake caused me to unintentionally uncover their unethical consignment practices which they did not take well to. Equally unacceptable to losing a lot of money due to their dishonesty, was being treated the way I was by the owner and staff. I hope that sharing this can save others from the same experience. I have bought and sold consignment in several states across the country and never experienced anything so shady, unprofessional, and unhinged. Downtown Helena prides itself on businesses with integrity and class. Funky Trunk was decidedly...

Beware! Last week I went to the Funky Trunk to consign two never worn formal dresses. I had some concerns about the contract. I was especially concerned with a part of the contract that allowed that at anytime an employee determines that my item is stained or damaged it will be thrown out, there would be NO Notice to me! There were two employees behind the counter. Otherwise the store was empty. I asked the girl if what I had read about my items potentially becoming garbage was true. Yes. Then I asked her if we could look over the dresses I had brought in to consign, to make sure they weren’t stained or damaged. No! She offered no excuse as to why she wouldn’t check out the dresses. She had been mostly rude during this entire episode. Of course I didn’t leave the dresses with her. Later that afternoon I discussed this policy with an acquaintance who works in retail downtown. She was aware of this policy. There is talk about the customers items that “ are thrown out” not actually making it to the dumpster. I should have read the reviews first as there were several reviews from people who were not able to locate their items when they came back for them. A few reported that the items they brought in to consign still had the tags on them- were gone but not sold. It seems like the Funky Trunk holds no responsibility for your consigned items. Be sure to read and understand this contract before you agree to turning over...