ExplorationWorks — Attraction in Helena

Honestly I'm not quite sure how to express my disappointment for the lack of quality customer service. Firstly when I purchased tickets to the nightmare affair all day event the lady who processed my transaction double charged my debit card she promptly sent me an email of apologie and promised me my account would not actually be double charged and that book keeping would fix the error that day (Saturday ) and my account would be credited the large difference almost 2 hundred dollars by Monday. and well here it is Tuesday and my account has not been credited the large amount instead the original transaction has posted to my account which any one who works in book keeping knows that that would mean they batched and processed the transaction already (why not issue the credit when the batched the transaction? That's my question) that it is saposs to be. I have tried calling yesterday and today and have been told that messages have been left with both the lady who made the error and the bookkeeper but no one has returned my calls yet. The event it self was fun except there was some issues on the auction corrdination my husband placed a winning bid on an item plus donations by us both with call for cash and when we went to pay and collect his prince memoribila basket form the action the invoice ladies there tried telling us he didn't bid on prince basket but instead he placed a higher bid on some wine and chess thing we don't drink so that's inmpossible he only placed in bid on prince When I asked them to please look into the lady got kinda rude and told us that what he won so that's what he must pay. I promptly returned to the auction slips with the numbers and winning bids that where placed where each item was and collected both prizes in questions bid sheet which clearly showed my husbands number bid won the prince basket and the person one number higher then him won the wine and chest. We returned to the invoicing ladies and they reluctantly fixed the error and that issue was resolved so the event it self was not with out error but it was fun and we where planning on going next year because it seems like a great cause and my family loves the exhibited but now I'm not so sure I'm just not ok with any company making a promise to fix an error made on there part and not following threw with resolving the error as promised. For now my review stays at 1 star I will update my review to reflect accurately if and when the issue is resolved and if it was resolved by exploration works or if my bank resolved the issue instead. Word to the wise purchase your own tickets your self online for events do not call the main line or this could happen to u too. - Mrs Arnold

Update to 2 stars pending credit for next update - bookkeeper reached out to me and informed me that she has processed the refund on her end but because they use a a new third party provider for processing batching and refunds it can take 3-7 days for the refund to credit...

Disgusting. Grandparents took my child here and told us about an entire exhibit pushing mRNA injections on children...which are literally causing permanent heart damage and children all over the world to die suddenly. We have family who have been injured by these injections, so this is not "safe and effective" and a very sensitive subject.

This is polarizing and has no business being pushed in a place for children to play and unwind from the crazy times we're living in.

Medical interventions are a personal decision and a place for children shouldn't be pushing them and sowing division between families coming to enjoy time together.

There is clearly an agenda at play here where they are being paid to promote these interventions. "Following THE science" is a cop out and frankly means nothing. There are zero long-term studies, science is industry funded and politicized, and anyone with common sense and two brains cells to rub together can see through that facade. Very disappointing to see this in Montana.

Do not support...

This is an awesome children's museum in the heart of Helena. We stayed at the Best Western right next to this and the famous carousel and suffice to say it was a huge success. This place has lots of random cool educational things for kids to do.

Some of my favorites were the water features including a tsunami simulator and trying to build buildings that could withstand the force of a tsunami (spoiler alert, many things don't and can't and that's the point). They have the same concept for earthquakes as well which is just as interesting.

Upstairs they have a more relaxed playing area but it includes a funny feature where you put bands on your head and your brain waves move a ping pong ball type object. I can't tell how this works or if it's staged, but it cracked me up watching my kids try to "out think" each other to move the ball to the other person's goal.

Affordable and accessible other than some parking issues. Highly recommend coming here if you're in the Helena area or even just travelling...