Sonic Drive-In — Restaurant in Helotes

Update September 2022: Has gotten so much better. Orders come out at a decent time now and have been correct. I'm glad someone made some changes, I didn't expect the location to make it much longer based on how bad it was previously.

Original Review What is wrong with this location? I've had more issues with orders taking forever here than anywhere else. I just placed a simple order yesterday that the app said would be ready in 5-7 minutes. Got there about ten minutes later and checked in and waited and waited and waited. I pushed the button to speak with someone after waiting for over 30 minutes. All they said was sorry they weren't taking orders. Pressed the button again a few minutes later and told them I was there for an order and had been waiting for a while. The said it would be 5-10 more minutes! For two items! I had to cancel the order as I was already running very late having waited so long. So I waisted close to an hour and still didn't get any food, only frustrated and hangry. People were coming and going through the drive through the whole time. It seems online orders are low priority and...

I love the people in the mornings! Amberly is the sweetest! Ive never had to wait more than 2 minutes for my 1 LARGE SEEET TEA anytime ive come after 10am ive drove off without my drink after waiting for OVER...WELL OVER 10 minutes....1 drink?!? The other day i sat 1st in the line at the drive thru for close to 15 minutes finally girl walks up with 2 mango drinks...again, i get a large sweet tea pretty much everyday 2 to 3 times a day...i threw my truck in gear and took of and vowed never to cone back after 10....tonight i drive in MAYBE 6 cars here, i push the button....� 2 songs later girl comes on tell her my 1 drink order and here it is 15 minutes later im just getting my 1 sweet tea. Im done with this place after 10 if rather drive the extra 10 minutes to sonic on braun or mainland. Amberly is a blessing to this place. If i could give less than a quarter of a star for rating i would. 5 stars to morning crew!!! Rest of the shifts need to...

The food is fairly good... If you receive your entire order correctly, that is. And it seems like everyone here is totally against bringing you condiments... They act like you just ruined their entire day because we asked for ketchup!!! And when someone finally brought us a hand full of ketchup packets, there a nasty, sticky glob of what looked like syrup right there in the middle of the all the ketchup packets! And they forgot to put cheese of the two toaster chicken club sandwiches we ordered, and it is already suppose to come with it!!! Not to mention, that cheese is an absolute must on almost anything, in my opinion, of course. Also, in my opinion, it seems the people that work here only have to step up their game a bit and be just a little more on point with their customer service skills and with that.... This Sonic would give their customers a much more positive...