Edo Hibachi Steak House & Bar — Restaurant in Hempfield Township

Supremely disappointed as to what this restaurant has become. It used to be a clean, fun, and delicious place to celebrate special occasions. Sadly though, it has fallen pretty far down. Like the places you see on restaurant makeover shows bad. We have celebrated my wife's birthday here for the past 6 years, last night being number 7. Every year had been great. Last year was a little bit different as the restaurant looked to be under repairs and was a little dirtier than previous years, but everything was still enjoyable and the service was always awesome. Then there was last night.... Last night was like going to a completely different place. We always go late because of my work schedule. I got held up a little later than usual, so I called to make sure that there wouldn't be any issues and that the sushi chef was still in. I was told they seat until 9:30. We got there at 9:20 so no problem right? Wrong apparently. We were seated, back by the bar at the exact table were get every year. I was a few paces behind the wife and daughter and noticed a waitress glaring at my wife and daughter as they were being led to the table with a death stare. Turns out it was our waitress. I immediately noticed how worn and torn up all the seats were. The waitress was friendly enough, although she couldn't hide that she was really annoyed we were there. She immediately asked if we were ready to order. I mean immediately, while I was taking my coat off and still standing. We did order our drinks and a couple appetizers. The gyoza and shumai were good. My 7 year old eats the shumai as her meal, and ate two orders herself. We ordered a ton of sushi. Our sushi came out at about 5 till 10. So we started eating, and it was pretty ok. The fish was a bit dry small, nowhere close to the quality it used to be. I don't know if this is how it normally is, or as an eff you for coming in late. We are eating our sushi and the wife orders one of their special drinks. Our waitress brings it over and it looked amazing. Our waitress had her jacket on and immediately went outside. Less than a minute after the drink was dropped off the manager came over and told us we have to leave, and asked how many boxes do we need because they want to leave. It was 8 after 10. The waitress knew it was my wife's birthday. I told her multiple times. We had only finished half of our food. I hadn't even finished half of my drink either. No birthday flower candle, no dessert, no picture. Then when we asked that they take the drinks off since we didn't finish them and my wife hadn't even taken one sip of hers before we were kicked out, they told us they couldn't. Then they had charge us 1.50 since it was made. My daughter started sobbing because she was so sad that mommy wasn't getting her dancing flower. Having worked at multiple restaurants and fine dining restaurants in my younger days, I was appalled with their behavior. Probably three, maybe four, years ago we were late as well. The owner was at our table laughing and talking with us until almost a quarter till 11. She took our picture, and then came back out to take another one because she didn't like the first one. So I don't know if they sold to new ownership or what, but things aren't even close to the same. The culture seems to have changed, the food quality has dropped, its dirtier, the koala changing table in the men's room is broken, the chairs are ripped and torn, and the same nasty plastic has been hanging on the ceiling for 3 years catching water from the roof. Sadly we will never go back again. They destroyed our night. They destroyed our mommy bday tradition, an end to a tradition of 7 years. Our picture collection on the fridge didn't get an update...

The food was good, actually better than good, but not 'very good.' more importantly, our wait staff was very rude on this particular evening. There was five in a party sitting across from us (three adults, and two kids) at the hibachi grill, and were actually there to celebrate a birthday. I wasn't paying attention to their interaction with the waiter until I heard the waiter VERY rudely tell them more than half of them would have to order food from the grill, or go sit at a regular table, and only be able to order from the kitchen. It's perfectly fine if that's their policy, but if its worth being rude over, either put up a sign, or tell people as you sit them.

Keep in mind my wife and I were sitting at the same grill, and there was only one other grill occupied while we were there. Even if only one of them order from the grill - the chef was still coming to cook for my wife and I.

Two other acts of rudeness towards the other party. While they were ordering/semi deciding out loud, one of the kids want hibachi cooked food, so the waiter interrupted to say there was no kid prices for the grill. No one asked him about kid prices. Secondly, they notice the only other party in the grill dining area was celebrating a birthday, and the staff came out and sang Happy Birthday, and was given a piece of cake. The lady closest to us semi quietly mentioned to the waiter it was her niece's birthday. The waiter, with a blank expression, and not so quietly blurted out they'd have to pay X amount of dollars for the cake. That's fine too, but the woman was 'obviously' try not to have her niece over hear, so the waiter could've respected that, and replied just to her, rather than the entire table. Maybe even say happy birthday to the niece. Just a thought - for someone whose income comes from tips.

I wish I knew how the chef was paid, or if he gets a portion of the tip. If I knew the chef did not get any portion (if that's the case) of the tip, I would not have left a tip at all. Our orders were rudely taken, and our drinks were brought to us, that's it, and thst6 service was far from worthy 15%, let alone 20%, of the cost of a...

I usually have a good experience here, and the food is always delicious. Unfortunately, just a few days ago, I had the most negative experience I have ever had with a server.

I ordered a shrimp tempura appetizer and she brought out a shrimp tempura roll. I tried to address to this to waitress and she leaned in closer to my face, cut me off and rudely snapped at me, "It's shrimp tempura. It's shrimp tempura." And then walked away. I hate confrontation so I was freaked out by this encounter and thought for a second that maybe I was wrong. I double checked their menu and googled "shrimp tempura" to confirm that shrimp tempura ≠ a shrimp tempura roll. I asked another waitress about it, and then our waitress came back later to debate me about what shrimp tempura is. She said that when a customer orders shrimp tempura, she just assumes that they mean a shrimp tempura roll. I explained to her that shrimp tempura is it's own dish, and is also used in numerous sushi dishes but that they are NOT the same thing. Then she tried to blame it on me again, claiming I didn't specify that I wanted the appetizer (even though I did). Whether it's the appetizer or the meal, shrimp tempura is shrimp tempura, NOT a shrimp tempura roll and I am so baffled that I had to argue with a waitress over this and defend myself.

Like I said earlier, I do not like confrontation and this entire encounter was so stressful. I can totally understand making a mistake, we're all human - but she was arrogant, rude, and not once did she apologize for her mistake or her behavior, instead she wrote it off as a "misunderstanding". This experience was so bad I'm not sure that I ever want to come back and risk being mistreated...