Sbarro — Restaurant in Hempfield Township

I had the absolute worst customer service at this location. I wish I could give zero stars. The menu shows you can order whole pizzas, they are like 1 for $15 and 2 for $25. Some family and I were meeting at the mall because it is the half way mark for everyone. It's a Sunday afternoon, two people in front of me-one is paying, one getting their slice heated up, and one person behind me, so it is not buzy. Not to mention there were two full pizzas on display. I asked to order three whole pizzas and the "worker" informed me they couldn't do whole pizzas because it was "busy" and on weekends you need to call ahead. I was told I could order one pizza and it would be 30 minutes. WHAT??? Those ovens are huge, not to mention you can fit multiple pizzas in them! I told her I was from out of town and the sign didn't state that and that if it was their policy you need to call ahead, they needed to get it on their sign because it was false advertising in a sence. There was nothing to indicate you need to call ahead to order whole pizzas. Unbelievably, this representative of the company actually said, "well it's common sense that you call ahead when it's buzy", and again I told her I was from out of town, did not know their policy, and that they should not be advertising that you can order whole pizzas without the fine print showing their stipulations. It is false advertising, and I could see if there was a line a mile long, but there wasn't. Common sense is at a pizza place, you can order pizzas, and also that you treat customers with respect. I will be calling management and their corporate office. Absolutely unbelievable. If that's how customers are treated, no wonder they...

Just stopped there to get my daughter some Speghetti, the young man scooped some up put it in a small side dish pan with some sauce which was fine, however when he asked if we would like some sprinkled cheese he used his bare hands and grabbed some and put it on her food, it was disgusting no gloves or scooper or anything, I asked to make another batch but with gloves on in which he obligated. But the fact that this is a restaurant and he scooped with bare hands...

It is 7:15 PM on a Tuesday and they have one piece of cheese pizza. So I ask for a whole pizza and the kid working says there not making anymore “pies” because it’s so close to closing time. Are you kidding me. Closing time. It’s 7:15 PM. They close at 9 PM. This is ridiculous. All my kids wanted was pizza. I wish villa was back. Who is running Sbarro’s should be aware these kids running the place are destroying...