Panera Bread — Restaurant in Hempfield Township

I cater many orders working in the medical device realm. Panera is usually my go to as things in the past worked very smoothly, up until yesterday. I place an order, $558 worth for pick up on Tuesday, (2-days prior to event) and they confirm to tell me no payment is needed until day of, so I continue on. Thursday (day of event) I am told they cannot prepare the order until it’s paid for, so I call and pay, no biggy. Upon arrival to pick up, they say my card hasn’t went through, I call my bank to confirm purchase and I put the phone on speaker so the associate could here my bank saying it’s an issue on Panera’s part. Once that didn’t work, I figured I’d use my credit card, and again the system was not accepting payment. Obviously it’s an issue on there part, and after an HOUR of hassle, the event was quickly approaching so I gave my license and card number and asked to figure it out later, they approved with manager and I’m good to go. The next 3-hours, during the event I received FOUR phone-calls, still saying it wasn’t working, interrupted presentations, and my time all for something we knew when I left 1-2hours ago. (Had to leave device on to give directions if needed). After 3-voicemails, I called and asked to pay in cash and I arrived next day & Removed the tip, this service was the worst I experienced, the worker was not trained on the kiosk, and the management were little help. I do 4-8 events a month, and safe to say it will not be at this...

I don’t typically give harsh ratings because I feel like mistakes happen and we’re all human but one thing that really rubs me the wrong way is when people are rude. My food had been sitting on the counter, only for a few minutes but long enough for it to not be as hot as I’d hope, the vibrating alert disc they gave me did not vibrate- I’m assuming bc no one hit the button to say my order was ready, so after a few minutes I approached the counter and asked if it was my order- the blonde woman making food behind the counter said “probably, it’s a Baja or something then turned her back to me”. I was left standing there still confused if I should take MY $15 bowl or not. It would have made it a much better experience if she just said hey, sorry no one told you, your food is ready for you! Instead of feeling like I was inconveniencing her. The smallest things could make the biggest difference and if you have to be there- you might as well be nice. This isn’t my first negative experience with this woman so I felt it was important to say something. Food was okay, a little cold and the rice was undercooked but still decent. I believe the review right below mine is also about her, although I can’t be sure it does sound like the same person. Positive note, my cashier Nikki was very kind...

Waited here for an hour for our food just for none of it to be right. It was a whole disaster. People not getting their food, lining up for refunds, and nobody’s orders were right. It looked like they had plenty of staff, but it didn’t seem like any of them knew what they were doing. They started turning people away at the counter because the wait was so long, but the crazy thing is that there were not that many people at all. Just seemed like the two girls at the counter thought it was funny that nobody was getting food. Seemed like the whole staff were teenagers and none of them knew what they were doing and they thought it was funny. The manager didn’t really let us know what the problem was either. I’ve been here before, and I really haven’t had any problems, but this is insane. People had been leaving because they were waiting for over an hour, so food from hours earlier would just be sitting there with...