El Pollo Loco — Restaurant in Henderson

on 4/6 @ 8:30pm, I walked in and didn’t see any chicken on the grills. I ordered a chicken only meal and asked that it be cooked juicy but was told the only chicken available was that in the warmers. When I received my order the chicken was lukewarm and just shy of being cold. I asked that it be warmed up and was told it would be placed in the microwave oven and not on the grill. I found this a bit odd since, the microwave tends to dry out chicken and EPL uses grills not microwave to cook their chicken. Now, in fairness, I did arrive 35 minutes to closing and this may have had something to do with chicken not being on the grill. With that said, I would offer the following recommendation. One grill should be designated to warm up chicken for orders coming in 30 minutes prior to closing. This would eliminate the need for the microwave allowing the chicken to retain its flavor. I believe this recommendation would not interfere with closing operations and would be appreciated by customers. With respect to the dining area it was clean and the staff was very professional and friendly.

On October 9th, shortly after 10:00 am, I visited the El Pollo Loco located at 10585 S. Eastern. As I approached the door I saw an employee (Female late 40’s), cleaning the windows with glass cleaner/disinfectant and a towel.

As I entered, the same employee walked behind the counter (without washing her hands), and took my order. She then began assembling my food on the tray and ultimately serving it to me.

I found this to be extremely unsanitary, unhealthy and dangerous to customers health. This coupled with the real possibility of cross contamination with cleaning products and food further heightens its importance.

While dining in, I observed another customer walk in and observed the very same employee repeat the exact scenario from cleaning to serving food without washing her hands.

In light of the viruses that have impacted our communities, It’s imperative that this be addressed immediately with management and staff at this location.

This was my last time visiting...

Two things you don't mess with: people's money and people's food. Ive ordered from this store after switching from another that constantly got my order wrong. They made a mistake once, but i decided to give them the benefit of the doubt...BIG MISTAKE!!! This time I ask to remove sour cream, cheese and beans from my tostada salad (TMI: lactose is not my friend!). It arrived with the items I asked to remove. Which means, I have to discard half of the salad that I paid for to avoid eating the things I asked them to remove.Usually, I wouldn't complain. It's food and places are short staffed so I get it, but that should make you want to be even more accurate, especially when it comes to food. Also, that can't be the reason you give to your customer when they call to let you know about a problem with their order, AGAIN! I know they don't really care, so I guess a review is the bestway to get their attention. Good luck if you plan to order from this place. I wouldn't do it, unless you like to play Russian roulette for lunch or dinner. Also, dear owner, before you reply to this review, please at least make it seem like you're not just copying and pasting a canned response. The number of 1 star reviews in the last few weeks alone should prompt...

The last two times we visited this location, the food and service have been lackluster. A couple of weeks ago we tried the drive-through because the dining room was under construction. When we got home the tortillas were absolutely inedible they were so hard and crusty and we had to throw them away. Today, I went inside to see the new dining room, it looks terrific. There was no one at the register, and I had to wait several minutes before I was helped.I had to order the food twice as he couldn’t seem to figure out how to put it into the computer and then when it came time for me to pick up my order the gentleman that was trying to help couldn’t figure out what was supposed to be in the order so he asked me for my receipt. I got the wrong kind of tortillas, I got one order with two beans and no rice, and he loaded everything in one bag. When we got home the bag tore open and everything fell in the driveway. Not a very...