Jack in the Box — Restaurant in Henderson

We had ordered online a classic smash combo, and the 5 pc spicy chicken strips combo they gave us a completely different order of a 5pc chicken wings and the smash combo was missing ingredients on top my partner had asked them if the sauces where in there and had told her yes (they didn’t even bother to check and there wasn’t any sauce). We went back and informed them of our order just for them to tell us that they don’t sell the chicken fingers anymore( they didn’t even inform us of this when my partner went to go pick this up) i ordered something different and while we where waiting i just kept hearing them talk shit in Spanish and I am not one to retaliate so I kept my mouth shut, once we got our order again we where missing our sauces again and I told my partner to get us some more, instead of asking my partner or I if something was missing they asked amongst themselves in Spanish if they had missed something and I told them in Spanish that they forgot our sauces and all we want is our sauces (I might look white but I’m Mexican) shocked they gave us our stuff and we left. But everything of this entire situation was so unprofessional that they even have a sign behind them saying double check that everything is in there including the sauces, and shows that they don’t even listen to their own written rules. I don’t want free stuff and I don’t care for it, but don’t blatantly tell a customer you’ll fix it assuming I can’t speak a language I was raised in and instead of talking amongst yourselves ask...

Well, on November 30, 2024, I went through the drive thru of Jack in the box @ store #7261. I ordered number 7 large, so curly fries and a root beer. The time was 5:42:17 P.M. When it was my turn to pull to the window and pay, I handed the young dark-haired store worker my debit card. He gave me my card back and a receipt, and then it just got extremely rude 😒 when he tried to hand me my beverage that was clearly running all down the cup. I said, "You need to wipe the cup down before you hand it to me, He said you don't want it with his hand on his hip, then said he "I can give you the napkins and you can wipe it down. " I said, are you crazy go get your manager right now!!! Fernando came to the drive thru window, and I apprised him of the situation. I asked for the employee's name, which was also on my receipt (Jose). As the manager was apologizing, Jose stood there laughing. He had no respect for the situation, the manager, or myself, the customer. And as a Bronze Star Veteran, I found the whole thing just appalling. That this is the best Jack in the box can offer its customer. Disrespectful employee's! Drive thru...

I only do drive through. But the food is fast food stuff. The usual junk food. I had a burger last time hence my daughter loves the fake chicken nuggets most of these places serve, so I at the cheese burger. I had one with no lettuce and tomato that way they have to actually make a new one I'm hoping. Wrong this time. They just peeled off the rabbit food from one sitting there under the warmers. The usual story. Ate it anyways seeing how I was already back out into the nightmare of Vegas traffic at 5 pm. Fries were hot this time. I mean if we are going to have to pay these outlandish prices now this food better be a whole better then in years past. Because we pay almostc20 bucks for 2 meals now that was 10 or so bucks 3 years ago for the same product. That's why the 3 stars. Plus guy serving the window had the most unkempt beard ever. That is disgusting at best right there. Need I say more on that. I mean come on guys who wants curlycq hair with your fries? Really cover that up dude. Just plain unappealing and unsanitary. Zero star there. Manager should be marked for...