Sammy’s Restaurant & Bar — Restaurant in Henderson

Let’s start with the food — because, to be fair, it’s always phenomenal. Consistently delicious, which is the only reason we keep coming back. But the customer service? Oh, that’s a whole different gamble. Sometimes you get a friendly experience. Other times… well, buckle up.

4/11/25: what an absolute train wreck of a visit. We walked in at 8:25pm on a Friday night — still a solid 35 minutes before closing — only to be greeted (and I use that term very loosely) by what appeared to be the host/server/bartender combo. No “hello,” no “welcome,” just a hard eye roll and an immediate warning that they “close at 9.” Okay then. Not exactly the warm neighborhood vibe we were hoping for.

Despite clearly being seen as a major inconvenience for daring to show up 35 minutes before closing, we decided to be polite humans and sit at the bar to order food to go. Huge mistake. The vibe was clear: we were not wanted there. More eye rolls. More sighs. And then we were told — I kid you not — that they couldn’t make any drinks because “they already burned all the ice.”

Burned. All. The. Ice. At 8:30pm. On a Friday. At a bar.

So let me get this straight: you’re open until 9pm, but the bar is already torn down like it’s 4am and you’re closing up after a double shift? And not a single cube of ice exists anywhere in the building because you… burned it? Melted it all? Sent it off into the night? You can’t grab a scoop from the back to make a couple of drinks for paying customers? Really?

We still spent over $100 on food to go, and honestly, we’ve never been treated this poorly at a local spot. It felt like we had wandered into someone’s home uninvited, rather than a restaurant that we’ve supported multiple times.

We’re not looking to escalate this — no angry phone calls or social media rants — but we are genuinely disappointed. I’m hoping someone in management actually sees this and decides to train the staff that customers showing up before closing time aren't the enemy. Because right now, the food may be five stars, but the service is rapidly sinking into one-star...

We will never return to Sammy’s Restaurant & Bar. Our party of six arrived and were seated in the empty restaurant prior to our 6:00 PM reservation, Happy Hour ends at 6:00 PM. We placed our order, which included some Happy Hour items, and asked our server if we could split the check. She left to ask her manager. The manager returned and in an unfriendly manner, he stated that we could not order Happy Hour items because our reservation was for 6:00 PM, when Happy Hour ends, even though we were seated prior to 6:00 (he never addressed the split check question).

Our group, which included four seniors, pushed back on this unreasonable decree. The manager, tall and hairless (he refused to provide his name) explained in an extremely rude and unprofessional manner that if we didn’t like it, we could leave. The tension heightened as we expressed our displeasure. He antagonized the situation further, accused us of calling him names, which we did not, and asked us to leave stating that he could refuse service to anyone. We let him know that we were going to finish the beverages that we had purchased at the bar prior to being seated. We asked him to leave our table and to stop badgering us. He walked away saying that he was going to call the police to have us removed from the premises.

We quickly finished our drinks and exited. On the way out, we again asked him for his name, which he refused to provide. Wow! We were blown away by his immediate unwarranted unfriendliness, his rudeness, and his condescending demeanor. Did he act this way because we were seniors? We have to wonder. We went to Sammy’s to spend an enjoyable evening with friends and we were thwarted there. We moved on up the street to Claim Jumper and had a great dinner and a great evening. We did not let Mr. Tall Hairless ruin...

So my husband made a reservation for breakfast for my birthday. We were the only people there so we knew we were going to have great service. Boy, could we have been more wrong-probably not. My husband ordered a bloody mary ($12-even for vegas it's steep, but we figured it was going to be on par with some of our other places so...) NO! there was nothing to it😒 all ice, no garnish, 3 sips waste of a glass. I told him to send it back, he didn't. We ordered breakfast. I was very specific about my eggs which is normal. My husband was specific about his omelet which is also normal. My breakfast came, eggs were completely opposite of what i ordered 😢 breakfast was not starting off well to say the least. We tried to get our waiter's attention (shouldn't be an issue since it's us and 1 othet couple now) that took 5 minutes-no exaggeration. Ricardo, our waiter, then argued with both of us when we told him that something was wrong. My husband and i were both really frustrated at this point, but i changed my meal (figured you can't foul up pancakes) and waited. Wrecked the whole 'have a nice birthday breakfast together' my husband had planned. We finally got our check which wasn't correct, had to wait 6 minutes forvthe manager to come out because Ricardo couldn't correct it, the other senior server couldn't either. When we got an attitude from the manager we said NEVER AGAIN. What a COMPLETE EPIC FAILURE! And a horrible first impression. Save your money, save your energy, hit up #Hashouseagogo and don't be...