Krystal — Restaurant in Hendersonville

I would definitely give zero stars if I could. Terrible mobile order experience for the first time. Order suppose to be ready at 7:56pm, got to the restaurant at 8pm, pull to the drive-thru speaker and no greeting just a voice saying we on a 20min wait time. Told her I have a mobile order pickup and she said drive around. 3 other cars in front of me and we all just waiting. Finally got to the window at 8:34pm double checked with the lady for no ice in my drinks and boom a full blown mean mug attitude face, she rolled eyes as if I was bothering her and closed the window and walked away. Definitely watched the other lady make my drinks, no trust was there. You would think they would be nice after having someone wait for over 40mins for a mobile order or any order. Lordt get home and my food is all wrong and they forgot my corn pup that was paid for. I paid for a 24 cheese sack meal add ketchup. I got NO ketchup and NO cheese and NO corn pup. And Everything was still cold after waiting 40mins and the fries were old as heck, bread was so soggy from the grease it was barely edible. I would like a refund this service was ridiculous and unacceptable, and can't believe they call this customer service. The lady cooking backside was all out, who wants to see that when your food is being made. The employees are rude and don't know how to treat the customers. Especially when the customer did nothing wrong and its the restaurant fault for the suppose 20min wait. Smdh..I will not be returning nor making another mobile order, I mean what's the point because you still gotta wait forever for your cold, old, missing items, not...

I stop here nearly every morning. I like the place because you never know what to expect. Even though I order the same thing every morning, I am always surprised when I open my order! You might get a lady in the drive hrough asking how you are doing today or a guy that says "Yeah?" and never speaks again the entire time he deald with you. And the food..I order the same thing every morning. A low carb Scrambler with sausage. Some days there is one piece of sausage, some days two, some day it is 1'4 full of eggs and other days nearly half! never full like the picture but hey, it's not like they are real eggs anyway right? Every once in a while they will leave out the sausage completely or randomly add some grits.. t's all just very exciting! I've been adding a Krystal Chick some mornings. This really has added excitement to my boring breakfast routine. One day the two buns were completely soaked is some liquid. Others the buns are hard as rocks. Maybe you will get Mayo, maybe you won't, Maybe a pickle, maybe not. The chicken may be half the size of the bun or almost the same size. I love it!! Thanks for keeping it exciting Krystal, You guys rock!! See...

This location has struggled to keep help for a long time now but today was the last straw for me only one vehicle in drive through ahead of me and it took so long the one car ahead of me drove off after waiting 35 minutes after leaving the order billboard and no food and i still had to wait another 8 minutes to get my food I only ordered a #3 combo with cheese all 3 burgers were cold ordered a chili cheese tot warm but soggy ordered a diet coke and they were out offered me spriteafter driving off I found out it had no syrup only corbonated water ordred a krystal chik with pimento cheese (this was the only thing on my order that made it out fresh and made correct) Its my recommendation they close this dumpster and level it to the ground it was one of the worst experiences I have ever had at a fast food place this location is dead to me now never ever going back and neither should anybody who reads...