El Cuscatlan Restaurant — Restaurant in Hercules

I’ve been to this place twice before and had an average experience. The service isn’t great, but I decided to give it another try and placed a to-go order. I spoke with Carlos and ordered two pork and cheese pupusas along with a shrimp plate with rice and beans.

After picking up my order on my way home—which is over 45 minutes away—I realized that my pupusas were cheese-only. I called back to inform Carlos about the mistake, but instead of addressing the issue, he argued with me, insisting that my order was prepared correctly. Having been there before, I know exactly what the pork and cheese pupusas should look and taste like, and this was not it.

Carlos said he would check with the cooks, and if they confirmed they made it correctly, then there was nothing he could do. After putting me on hold, he came back and claimed the cooks said they had made it as ordered. That was simply untrue—I was looking at my food and eating it, and it was clearly incorrect.

Beyond the mistake, Carlos was extremely rude and dismissive. He claimed to be the manager but refused to let me speak with the owner, saying they weren’t available. This is a terrible way to run a business. I regularly spend over $50 per visit, but after this experience, they’ve lost a customer....

My family didn't even bother to order food. It was a super hot day and the restaurant was hot inside (uncomfortably so). We were given menus (no drink menus and drinks were not listed in the menus we had). We were not offered water nor did the server come back to check on us. She did turn on one of the televisions at my 7 year old's request, but seemed annoyed and didn't tune it to anything. The restaurant was empty with the exception of staff and about 4 people at a table who seemed to know the service staff well. Anyway, we didn't feel welcomed and felt uncomfortable eating there. When we got up to leave the staff member said "ok" but her tone was more like "so? Good" and her facial expression made it clear that we made the...

I came in with my family to eat but the service was awful. The food probably deserves a 3 star, it’s not something out of this world but you’ll eat decently.

We were greeted and ordered drinks but it took so long to get them and the servers didn’t even check in on us. We ordered our food and though it came relatively fast, it didn’t come at the same time. On top of that, my brother’s food didn’t come because it was either not written down by the server or the kitchen forgot to make it. I’d be ok if they came and apologized but no one acknowledged the fact that my brother did not eat. No apologies whatsoever. I would not recommend this place. For a first time, we did not enjoy...