Starbucks — Restaurant in Hercules

Starbucks at 842 Willow Avenue in Hercules, CA, offers a welcoming atmosphere for coffee enthusiasts and casual visitors alike. The modern and clean environment, complemented by both indoor and outdoor seating, provides a comfortable space to enjoy your favorite beverage.

The staff is frequently praised for their friendliness and attentiveness, often greeting customers by name and remembering their regular orders. This personalized service enhances the overall experience, making each visit pleasant and efficient.

The menu features a variety of popular items, including the Crispy Grilled Cheese on Sourdough and the Iced Caramel Macchiato, catering to diverse tastes. The store's operating hours accommodate early risers and late-night visitors, opening as early as 4:30 AM and closing at 10:30 PM on most days.

While the recent remodel has reduced internal seating capacity, the establishment maintains its commitment to providing a comfortable environment for patrons. The availability of a drive-through and delivery options adds to the convenience, ensuring that customers can enjoy their favorite Starbucks offerings in the manner that suits them best.

In summary, Starbucks on Willow Avenue continues to be a favored spot in Hercules, combining quality beverages, friendly service, and a comfortable setting to create an enjoyable experience for...

This place looks like they open late everyday. Chairs and tables stacked up inside. Garbage can in front of the door. They have a huge pastry rack out every morning blocking the register. Everyone seems pissed that they have a customer. Especially the older male manager, don't know his name but this guy has a really bad attitude. I don't know why this sbucks can't get it together but I hope the district manager or regional manager read this and get this store together. They seem to have changed a lot of the staff and remodeled, however now the staff seems worse and the large female manager is rude, she's walking around telling employees to clean while getting customers food, meanwhile I'm standing here for over three minutes without even being acknowledged. Two of the employees I'm sure are stone/high on something, one is wearing sunglasses while working. I ordered a hot sandwich and waited for close to 10mins before asking. After i asked they walked around asking each other where it is to have the stoner point to the ledge next to the register where it had been sitting, no one called it out the stoner just layed it there. I don't know what is wrong with this store but corporate really needs to...

I wish I could give it a -ve stars. The worst Starbucks, horrible service. Took 15 mins to get my coffee(yes, coffee not a special drink or latte). No customers ahead of me or behind me. They kept serving drive thru one's and completely forgot my order. When I asked, no apology and I get coffee that is day old probably since it was cold. When I mentioned it is cold, she said wait another 15 mins to brew fresh one. I said I can not and gave the cold coffee back to her. She did not offer any other choice, so I walked away quietly. After getting in the car I realized I did not get the coffee and paid for it and wasted half hour, so went back in to get the money back. I had to explain it to the manager now who could not figure out how to refund the money. Another 10 mins wait to get the money back, what a screwed up mess. I felt horrible, it wasn't about the few dollars, the people who work here are the worst and don't work for the customers, why is it still open. Such locations should be...