KFC — Restaurant in Hernando

October 25th, 6:10PM

I drove into the drive thru to pick up a doordash order. The employee on the mic says in the most rude condescending tone ever “we don’t do doordash through the drive through“

I started to ask why and she then rudely announced over me speaking “if you want to get the doordash you have to come inside”

Meanwhile I am the only person in the drive thru…So I park and go inside… I stand there waiting to be helped at the register for 10 minutes! This same woman who spoke so rudely on the phone is clearly ignoring me… After about 15 minutes of just standing there waiting she throws some food into “mobile order” rack, doesn’t even make the drink and never once acknowledges me standing there. Clearly neglecting me as a customer because I questioned why i couldn’t pick up the doordash at the window. Eventually, I just unassigned from the order and left. I have declined every single KFC order since then and I will never doordash for them again.

I would have gotten her name if she would have even acknowledged me at all when i was inside but she didn’t. This lady is rude, condescending and disinterested in helping her...

Poor management. I have visited the restaurant for over a year and been relatively satisfied. Other than quite often being out of unsweetened tea and other things they were responsive to the things I asked for. However today they raised their prices and when I placed my order I did some simple math and they had not updated the pricing on the sign. No problem right. I get the old price and they update the sign . Nope. They changed the sign instead. Stupid choice especially since I had been a customer and they even new what I usually ordered. I asked the manager. A black guy who usually had been nice in the past. Why he did it that way. His response. Your being rude. They discussed that disciion behind a wall. Guess they think I was stupid. How many others did they RIP off that day. All over a dollar. I'll never go back and the owner should fire the manager for...

The chicken was everything we expected it to be, KFC Amazing! Since this COVID struck and everyone has had their dinning rooms closed we've gone through the drive thru 4 or 5 times. The food is always good but they got our order wrong every time. And the service was anything but good. So we hear the dinning room has opened back up and decided to go back. Huge mistake. Like I said before the food is great. We get our food and proceed to a table to eat. Every table is not just dirty but it was nasty with food crumbs and dried up drink rings. Cobwebs hanging under the chairs. Dirt, food crumbs, napkins, plastic bags all over the floor. Dirt piled up against the walls. And thick dust everywhere except where the usual traffic walks. Honestly I felt like I was eating in a nasty old warehouse. There's no excuse...