Pizza Factory — Restaurant in Hesperia

1 star is too much to give. This place is a circus!!! It was my first time here with my wife and my last. We decided to try several things. Keep in mind there's just two of us. We ordered meatballs, bulldog pizza and boneless wings. Usually, pizza places take about 20-30 minutes. They quoted a 25 minute wait. But we end up waiting 1 hour and 10 minutes. 40 minutes for 4 pieces of meatballs and 1 hr 10min for the pizza. The thing about this is we didn't get our wings. A family of 8 comes in 15 minutes after us and gets served within 25 minutes. Pizza, wings, meatballs, bread, etc. Here's the worst part guys... Giovanni (their "manager") has the audacity to lie and say my wings got pushed back because it was cold. But I literally saw one of the workers barely starting on it. Then he sits here and argues with me saying I'm wrong and my wings are on its way out. I told him to go check and he comes back making another excuse saying he got my order wrong. BUT THERE WAS NOTHING COMING OUT! Long story short.... pizza was too overpriced for this pathetic service. They got little kids managing this franchise. I was actually excited but 110% I won't come back and I will continue to not recommend this place to everyone I meet...

UPDATED REVIEW!!!

DON'T WASTE YOUR MONEY HERE!!!! WORST WORST PLACE IN THE HIGH DESERT TO BRING YOUR FAMILY!

This is an updated post from the past 3 visits in the past 6 months we have truly tried to give them the benefit of the doubt here. The workers are getting younger and the wait times for food, drinks and condminents are getting longer, there is no management whenever we come, which is unfortunate because we are a big group and always spend well over $200 not including tips when we come. The kids hide in the back talking, chatting and not caring that they have customers waiting over an hour after they've ordered their food, we haven't even gotten the food over an hour later the restaurant is empty and their excuse is their printer didn't print the order?!?! If we didn't bring this to anyone's attention BTW we wouldn't have gotten our food, We aren't the only ones either 2 other customers on a table not too far from us are visibly annoyed there orders have not been prepared yet as well.

This place is going down hill fast! WE WON'T BE BACK, SO SO SAD WE'VE BEEN COMING HERE FOR OVER 10 YEARS.

Also they hand out cracked glasses to drink from so check yours. Luckily I saw this before my husband...

After driving past Pizza Factory multiple times, we finally decided to give it a try, and we’re so glad we did! We ordered a BBQ chicken pizza, a pepperoni and mushroom pizza, and mild wings. As a bonus, we won free breadsticks from the spinning wheel, and they were absolutely delicious…fresh, warm, and perfectly seasoned.

The pizza was outstanding! The crust was crisp on the bottom, with just the right amount of toppings. My husband, who is originally from New York, was especially impressed and said it tasted just like back home.

To top it off, we ordered cannolis, and they were amazing! We’ve tried cannolis from several places in the area, but these were by far the best—just like an authentic Italian bakery in New York.

Overall, everything was fresh, flavorful, and exceeded our expectations. We will definitely be back!...