Madelyn's Cake

I requested Madelyn to make a cake for my daughter who turned 2 on Sept 10th. Unfortunately, as we all know, there was a curfew in Miami due to Hurricane Irma, therefore, we could not celebrate the birthday. The day after, my husband contacts Madelyn and , explaining the situation, kindly asked for a refund. She not only YELLED at him but also refused to give us a refund. We have been ordering this lady our other daughters' bday cakes for 10 years and she completely denied any agreement or showed any interest in assisting us. After 20 mins on the phone, she finally agreed on refunding the FULL amount of $180. A week later, I went to her bakery to pick up the refund and I had to deal with her disgusting attitude again. She was only giving me part of it , which was not what we agreed on. She screamed that she refused to give me the total refund, she was going to keep it for the next order we made. After arguing with this lady and trying to explain my reasons, she turned around towards the register and LITERALLY threw my money on the counter.

I do not appreciate this kind of behavior towards someone who's been her client for many years. Although her products are good, I am definitely not ordering anything from her again!