Cicis Pizza

Id give it zero stars if possible today. I’ve been a cicis customer for over 5 years now and dine in often with my family of 4 & even bring up to 20 People total at once as a family gathering here at cicis.

I’m highly upset with the quality of service my family and I have received, since we arrived most of the pizza buffet have been empty , the a/c Feels as if it is off; everyone is sweating ; some clients have left without purchasing the buffet , as I should have done .

The MANAGER YADIRA of cicis Hialeah 401 w 49th st Fl 33012 is HIGHLY DISRESPECTFUL and a horrible person over all to her fellow employees. She cursed and disrespected the poor employee Steven who took my paper slip personal order kindly , he told me 15-20 minutes. I waited 30 mins and went back to ask to pick up and she screamed in his face to leave her alone and tell me to wait 45mins MORE!

My family is now done eating, ready to leave so I told him never mind, it’s ok I won’t eat anything and we will be leaving now . But the kind male employee named Steven was nice enough to bring the pizza as i waited for my kids to finish playing in the arcade ; he made the pizza and delivered it to me against her wishes, immediately after the confrontation.

I am extremely unsatisfied with the higherup positioned rude manager Yadira who completely disregarded all responsibility instead of refilling the buffet and kindly tending to her guest as common courtesy.

Thank you and have a grate day, I will not be returning to this location ever again sadly until something is corrected with the current staff and it’s verbal abuse situation.

Not to Re-mention it’s empty buffet & suffocating atmosphere with barely air conditioning. All young staff were working hard as Yadira the so called manager in charge stood around screaming and cursing in Spanish and not tending to anything really .

Four employees basically took over today. The female cashier , the male cook, the female table cleaner & Steven.

Please reach out to me corporate owner!