Firehouse Subs

This location functions at a subpar level. It’s hit-or-miss (at best). I’ve been ordering from them at least once a week for the past two months now trying desperately to give them a chance but they have failed more often than not. I order through Postmates most of the time and I’ve had my orders cancelled various times because they apparently don’t have enough vegetables to make me a vegetarian sub. When I do get my food, I never get the pickle spear with it (I have only received it one time in all the times I’ve ordered). I’ve gone in person thinking that perhaps it’s the Postmates app that is to blame and I’ve been told in person that they don’t have enough veggies (after asking for more information I find out they have all the veggies but they’re just missing bell peppers so they can still make it but they don’t give me the option to get it without the peppers). Today was the last straw. I ordered through Postmates and they sent only one of the 2 subs I requested (they didn’t send the veggie sub I always order) and they also didn’t send my cokes but no one contacted me and I was charged for everything I ordered even though I didn’t receive it. I tried calling repeatedly and no one answers. The mailbox is full so I can’t leave a message either. These employees seriously don’t seem to give a damn and I’m surprised corporate hasn’t identified any issues here since this is a brand new store that opened just a few months ago. There are no other firehouse subs in this area so they’re definitely affecting the companies reputation. It takes a lot for me to write a bad review on a company, and I tried multiple times to give this branch a shot, but they’ve consistently disappointed me and someone really needs to hire other people who actually care about their jobs. Ridiculous.