Pollo Tropical

I want to give this place a high rating as there’s some times that things are done right or they make up for their mistakes but today I really got annoyed. I do speak Spanish, However, I still end up with a language barrier with the drive-through stuff. This is like the fourth time that they have misunderstood my order that I received something I did not want. Well, this time I ordered the $15 Special for the original family meal. I only intended to order that and I only wanted to spend 15. After I ordered that the person. On the speaker asked what side I wanted, and she listed the sides. She didn’t ask if I wanted sides. So I assumed an Additional side was included. When they went to rang me up. The total was $19 and some change. I asked the person at the register My total came out so high when I only ordered the $15 meal and he said it was because I ordered fries. I then argued with him and told him well. Can you take them back then because I didn’t mean To order them. I already ordered it and it was too late and that I couldn’t removed it from the order. I was really upset And just went ahead and took the fries anyway because I didn’t want to fight but I saw no way of winning. Perhaps should’ve just driven away with without paying or taking the food ave just leaving it there. But I didn’t do that. I just sucked it up and paid for it. I just feel upset that I felt like I was tricked into buying something extra and then forced to pay for it because of a misunderstanding. Once again, this is not the first time I have issues at the drive-through at Pollo tropical I really love their food, but I think I’m done going through the drive-through. I’m just gonna go in for now on.