Wendy's — Restaurant in Hialeah

Just left this location had awesome service from Chris but their manager or shift manager was horrible we bought our food went to the machines and found out that there were only diet sodas in the machine when we asked if we can have a lemonade instead of the sodas we were told that it would cost us 30 extra cents. if you have no sodas and all you have is lemonade then your first option should not be to charge us $0.34 for these three drinks that we have. Chris was polite enough to let us know that he had access to the Fountain drinks that were in drive-thru and he would be happy to help us and get those those drinks the manager however was all about the money I will never go back to this location and I still am going to call corporate I am a manager of a restaurant myself and I know for a fact that you don't go to the straight or it's $0.30 for extra you try to compensate the customers anyway you can to make them more comfortable if you don't have the drinks that go along with the meal that should be something you should tell us before headed let us be the judge of whether we want to pay 30...

I am so happy to see young kids working and hopefully learning how to deal with the public. With that being said it does not appear they have received much if any training either at home or in the workplace.

I just ordered through the drive-thru and did not get a greeting nor any response from the young man or young woman working at the window. What I did get was an indifference look from the young man and the young lady had a stare of I don’t know what.

Not a great future ahead of them if this is the way they treat customers or other people. When you have good and courteous employees people will return many times just for that but that would not apply here at all.

Learn from the training employees receive...

First of all the workers there do not do their work. I went to order and this cashier named Angel wasn't paying attention even though I was right infront of him. He was on his phone the whole time, not doing his job! I asked him to call the manager and when the manager came, he did not care for my concerns and let the employee off the hook. The employees in this workplace do NOT how to do their job. The place was messy and dirty no one was cleaning, and when i finally got my food, it came cold. If you go to this wendys watch out for these employees they dont do...