Bojangles — Restaurant in Hickory

I am not a fan of the new drive thru service where theres not a live person, nor will a live person intercede should you need questions answered. The automative service suggested trying 9 of number 11, so I did. My husband ordered supreme combo, and I asked if mine was the same? I didn’t know that number 9 was nuggets so as we returned to the drive thru window to get straws that was left out the young girl acted like no buggy, but I tried explaining that I wanted tenders, not nuggets. She abruptly says we have no more chicken and you’ll have to wait 7 mins. My husband drives away. I go in and explain to a male Hispanic for help and he goes right into explaining that he was a fill in and this was a slow store and sometimes they dont have as much food readily available like the larger stores. I visited the bathroom before hitting the road. The bathroom was just as dirty as the rest of the restaurant. It should be closed down for being so dirty in a cooking environment and the manager needs to ashamed by having filthy bathrooms where theres dirt, dust and grime all on the floors and into corners! What does the kitchen look like??? Is it clean??? Never again will I patronize this establishment. The kids running this place have no idea was courtesy, manners and professionalism is! The restaurant was empty and the parking lot empty at 1pm. What does that tell you. They were all being loud and cutting up wit...

I eat here often due to it being right next to the house, super convenient however…. This is the third time my chicken was undercooked. I ordered a drum and two thighs. I was doing some chores around the house and let my kids enjoy their dinner. My daughter complained about her chicken being funny. I looked and there’s still pink raw meat on the chicken. The other two times I had this happened to me I went to the manager. She said that the marinade cause the chicken to have red color to it. She assure me that their meats are fully cooked. But she would make me another. It happened again. Undercooked meats. She made it a third time and this time she doubled or tripled fried it. So I got a dry overcooked chicken thigh. I was upset but I’m not the type to complain. I ate there a couple more times. Nothing wrong with orders but tonight…. I might have to dive further away to find a Bojangles that actually check their meats to make sure they’re...

I usually prefer this Bojangles to any other of them, but this morning I am regretting my choice. Everyone wants $15 an hour but give $5 an hour work. The girl that was at register came up on her phone texting and was trying to txt while taking my order. Yeah my wait wasn't long but at the same time she had to ask me what I ordered to bag it. Then gonna open my biscuit and look at it. I did special order but come on there was nobody else in line and mine was the only biscuit up there. There were no other biscuits pre made. I had to get a different girl from drive through to get me some tea because the one in the lobby was empty and she said she knew it didn't have any in it. Well if they knew then the first girl should have went ahead and got my tea instead of handing my an empty cup. Do better people. I'm very disappointed in my experience...