Starbucks — Restaurant in Hickory

Total waste of my time! Slowest freekin whacked out Starbucks on the face of the planet. One server only during peak rush and after 20 minutes of waiting in line, they didn't even have a basic brew pikes place brewed! Clueless low life employees not paying attention that need a raise and paid more to just have some sense of urgency and proficiency to serve just even elemental customer service needs. They tried to placate people with gift cards good for this location only and free coffee when nary a soul will ever come back. Posted coffee varieties not even available and when managers make coffee employees come and dump it out. so surprising that Starbucks is even still in business, well especially this one. To top it off as we're leaving, they're out smoking cigarettes in the parking lot when there's a huge line of customers inside waiting to be serviced. Well in customer service comedies of Errors can certainly happen, this is just coffee it ain't rocket science or rocket fuel. Had to be one of the craziest high-scoring Starbucks experiences on my weird s* o meter.

Update... Okay we decide to go back to use our $4 off customer appreciation card. Upon doing so the card came back declined even though you can only use these at the same location that they were issued. The lady says okay not a problem I will discount you one drink which amounted to $1.95. I said to her know it's a $4 off coupon and you need to give me $4 off of my order she says okay well I guess I'll give you another drink off. Which amounted to actually $0.14 more off of the $4. This lady was totally confused from us ordering three breakfast sandwiches instead of 1 sandwich apiece, and one tea and one coffee, and then forgot to pour the coffee! I should have been given another $4 off coupon gift card for my next visit but I was just happy to get out of there alive! I would have been better to order rocket fuel hahaha, never again. Starbucks, you need to take lessons from Dunkin Donuts, that's where my money is going...

Store never has the treats I request when it seems all the other Starbucks in the same region carry and are able to provide. 2 days in a row the store has not opened on time! I emailed the area director and haven't received a response. I wouldn't suggest this particular location to my family or friends. All they know how to do is say "I'm sorry" and that word is one of the biggest go to for someone who only wants you to believe that they have went out of their way to provide the best service they can. Put some thought into it! If you APOLOGIZE, SAY "WE APOLOGIZE"! At least then people think you put some effort into it and are truly apologetic. Saying "I'm/we're sorry" is a copout!...Try being the best at your job and make your company standout...not be a copout. Alright, I'm finished with my rant. Maybe you'll have a meeting and this will mean something and make you want your store stand out above and beyond all the rest. By the way, NO, I'm no better than an anyone else. I'm no white collar, high falooting rich person. I'm a country truck driver/transporter, and YES I try and make my company standout even though I have VERY little communication with others but I don't try running people down on the highway. I move over to allow others to pass cause I know I can only go so fast and I wave at others and smile. That's the best I can give for my customer service, so why can't everyone else, NO MATTER WHAT YOUR JOB MAY BE, try and...

I'll be fifty years old my next birthday and today is the first time I've ever tried anything from Starbucks, a lot of people would think that's kinda strange but honestly it just never came up. So I'm riding home from work with my son and he asks me to find directions to the nearest Starbucks, I look it up and it's only about ten minutes from work. I ask my son " besides coffee, what do they have that has everyone so darn excited?" He says just wait til we get there and I'm certain you'll find something to your liking. I'm thinking maybe they've got draft beer and a couple of pool tables or maybe even I a pinball machine. We walked inside and right away I noticed this wasn't a beer joint with a coffee facade, nope just coffee and many derivatives thereof Fortunately for me their were pictures on the menu board because I didn't recognize the lingo, I could only speculate it was Italian " I could be wrong ". After pondering for a few moments and looking over the indecipherable menu I decided on something called a cloud macchiato with two shots of espresso, and make it a large. But to abbreviate this story I must honestly say that it was delicious beyond my expectations and I definitely recommend you visit Starbucks and sample some of their exceptional coffee...