Sub Station II — Restaurant in Hickory

We came in at the end of a lunch rush yesterday (Monday 11/4). As I have been in this industry, I know this can be a stressful time for all. I think most establishments make a point to expect their employees to still maintain good customer service behavior during these times. However, this was not the case for a couple of employees at this location. Our friend is in the marines and was home for a quick stretch and he just wanted a good sub. While I have eaten from the other location frequently (Sub Staion I), I have never eaten inside either location. We walked in. I saw a big line of people, so we followed suit. An older lady behind the counter points up above her head to a sign that says "order here". Definitely didn't see it before. Us spectrum people have to adjust before our filter of noticing too many details kick in. Add in a crowd, stress from others and a louder atmosphere, it can take even longer. Sensory overload. The older lady behind the counter had a slight attitude about it but I wasn't going to speak on it and just apologized to her for the blunder and explained I had never eaten inside before and didn't know. She then proceeded to ask if we had been there before... Okay, it's a little loud in here, maybe she just didn't hear what I said. A snippy attitude is maintained throughout the whole interaction. The tone kicked up a bit when I said the name of the sandwich instead of the number. I was then corrected by her with the number in a nasty, questionable tone. I'm just trying to make this a good experience for our friend so I chose to simply state, "sure" instead of request an interaction that didn't require an attitude check. So now we go back to the long line. We are last in line. Aside from the employee that took our order, there are 4 other employees visible at the prep station. A younger lady went on her break and 3 others remained. An older gentleman, a younger gentleman, and another lady (in that exact order when facing the counter). When the line dies down, the younger man in the middle says "number 8 split?"...okay, maybe I didn't hear him correctly, I think to myself...it's still a little louder in here. So I say, "I'm so sorry, I can't hear you, can you repeat that?". He repeats same sentence. At this point I am behind perplexed. None of us ordered anything involving the word split or anything synonymous. I kindly ask him to repeat himself because while I realize at this point an error has occurred, perhaps asking a 3rd time will provoke him to say this a different way to provide more information to get to where we (employee and myself) need to be to resolve this. At this point, he is beyond frustrated with me and loses his patience. Luckily, the woman on the right (his left) recognizes this and let him know that's not our order. He responds to her with "okay, that makes sense". At this point, I'm like okay, strike two for poor attitudes. I decide to match the tone and say "man, people are so nice here". Petty, yes, a bit. But the passive aggressive attitude is clearly strong here so perhaps matching the energy will get me better service? The gentleman didn't say a word or look at me after that. Not an "I'm sorry". Nothing. The lady on the right made our orders after that and did it with a smile and kindness. Making sure to take extra care with the details. I so appreciated just her being nice. Everything else was just a bonus. She kindly told me to have a good day and I thanked her and told her, "thank you for your kindness". When we left she again said have a good day. She is the only reason anything over 1 star exists in my review. It is not realistic to expect everyone to communicate in ways everyone else can understand. But it is to expect decency in customer service. It isn't hard to be nice to customers. And since we were last in line for a stretch, there was time to be clear and explain what to do and what is being said to people who don't work there. The lady on the right deserves praise for her exemplary customer service skills. The two nasties, I hope your life...

Placed an order over the phone, I order a 1 cheese veggie asked for extra cheese. The order should have been $9.15. When my husband got there to pick the order up they charged $16, when my husband asked why they said they charge $2 for each cheese. The lady over the phone took my order completely wrong. I wanted the 1 cheese veggie sub, I said that when I ordered. I had even asked for extra lettuce and onions when my husband got there the guy told him that the person that took the order put extra tomatoes. I HATE tomato’s why would I ask for extra? My husband asked for them to remake the sandwhich and they said they were having complications making the order and to go to the other store and closed the window on my husband and told him they were not going to deal with the complication and asked him to leave. He had already paid for the order, all they had to do was just remake the sand which correctly. How complicated can that be for someone? My husband was not nasty with them as I was on the phone with him and heard the whole thing. I will NEVER come to this location again. As someone that has worked in customer service that was not the way to handle that at all. The staff needs some training. Ended up going to Geppeto’s across the street, ordered the same fact thing and they had the order correct and ready...

I have been to other Sub Stations and none have the staff that are as rude as this place. I don't know her name, but I do know that she is mixed with pretty hazel eyes, but her attitude is unbearable. I am in walking distance to this store and I would rather go to Subway or the other Sub Station 15 minutes from me than to go here. She asked a question and got an attitude when we didn't hear her. Finally we just got a refund before she was even done making our sandwich to which she laughed and got pissed off. Sorry not sorry. Learn how to treat your customers and maybe they'll stay. Plus there was a blond headed man who just stood there not doing or saying anything. I hope this place closes or they hire people who actually...