Sonic Drive-In — Restaurant in Highland

Update after trying again- Wow, either your employees hate their jobs, don’t know how to make a simple burger, or aren’t given the proper ingredients. Got the garlic bacon burger and all that’s on it is the burger and onions…sad. Management here needs to give their employees a heck of a lot more training and they actually need to work for what they’re getting paid for because right now with how they act with food, they don’t even deserve to be getting paid more than $10 an hour. Either they aren’t trained properly or are just not smart at all and can’t use common sense. Very disappointing and basically they are committing fraud in other terms for charging for stuff that they aren’t giving to customers.

Thanks for the misery Highland Sonic! I’m lactose intolerant and we went through the drive thru and literally said 3 times “No Cheese” on my burger and the guy even repeated it back to us! What happens when they bring the food out 20 minutes later (yes, 20 minutes, Highland Sonic is always SUPER slow and they weren’t even busy, do better! Honestly you should pay for our gas wasted waiting for that)? It has not only 1, but 2 slices of cheese. I tell the lady it was wrong and what was ordered, etc. and she was like “well I guess we could remake it” and I asked how long that would take and she said “well there’s 2 cars behind you so we would do theirs first”…I’m sorry but if YOU messed up my order, shouldn’t you either fix it ASAP or give us a refund? I mean these fast food workers want to get paid more than minimum wage? No! They can’t even get a “no cheese” order correct…I don’t know if it’s laziness or lack of common sense? I don’t trust them to not spit on my food when they’re remaking their mistake so we just went home and I had to take off half the burger to try to scrape as much cheese as I could off. Total BS! The food tasted decent as fast (well not fast in this case) food does, but I could only...

Horrible do not go here. This is not a new problem after multiple issues waiting 30 minutes to an hour for melted ice cream. Tonight we tried them again because they're supposedly under new management. We checked in for our drinks order and got confirmation both on the menu board and in the app that we were checked in. After just over 30 minutes I pressed the order button to ask and the lady lied saying we weren't checked in. But our drinks were already made because she barely finished speaking before bringing them out. They were wrong we ordered Route 44 but not large, and one drink was just some weird green lime thing when it was supposed to be Coke Zero. Other families had time to order get food and eat before we even got our watered down drinks that seemed like they had been sitting for 30 minutes. Supposedly the person working. Which if that's true it means they have Horrible management that either can't keep workers or can't properly schedule the staff they have.

Do not bother with sonic in Highland there are too many other choices. And if you really want sonic there is at least one other sonic within 20 miles...

Every single time I go here to get orders they take 10 minutes or longer. I do DoorDash and dont even get me started on how long it takes for food but even anytime the person gets a slushy or a shake or just a soda it somehow takes them 10 minutes or longer. I just sat here waiting on two shakes for 10-15 minutes for an order and then it was melted when they brought it out. she said she has to go in order yet the drive thru had already got through everyone and I went to a speaker instead of the drive thru thinking it would have been faster and I was watching the drive thru and if they actually went in order then I should have gotten the DoorDash much sooner cause I got to the speaker before two cars that had already got there stuff in the drive thru, so not to sure how they “go in order” and it said the order should have been done 10 minutes ago on DoorDash. And there was another time I waited on 5 slushy’s for 15 minutes and there wasn’t a single person there ordering. Not one single time have I got here and got the...