Wendy's — Restaurant in Highland

Brought my family here to eat on 12/01/2018 and the woman at the register named Celina was so unprofessional it was ridiculous. She was the only one taking orders inside and was so busy talking that she was leaving everyone waiting in line. Then when she noticed an employee on break in line with the best if us waiting she calls the girl to come up front and tells the group of people she was about to help " she needs to go first she is on a break". So then the rest of us have to wait even more. Finally when we got up my son and husband irdeord chicken strips and in the middle of us ordering she walks aways to drop the strips in the fryer. Not once did she say excuse me real quick nothing just simply walked away. Then finally we get our food on the cheese Fries my kids ordered were so cold that the cheese didn't melt and when one took a bite there was a hair in them. My birgbu was cold you could see the grease forming already. I have never has such service at a...

It was a fun snow day, and we were now trying to get food for our party of 8 in 2 separate cars. The person taking our order on the intercom was polite and patient, however the woman or person helping them was very rude and also maybe kind of stupid? This is the person working at 7PM on Sunday at this Wendy's.

They were passing through the food and we paid quickly. However, while we were checking our order before leaving - we were missing some chicken nuggets for one of the kids.

No big deal, except the fact that this woman had the absolute audacity to accuse us of lying while we were driving out of earshot. No sauces, accusations, and a sour taste left in our mouth.

Lady, if you're reading this - I'm 1000% sure that you don't get paid enough to care about 6 nuggets. Let a child eat and keep your damn accusations to yourself, especially if you're too incompetent to even remember them AND the sauces.

Just go here with caution,...

Manager Elvira was very rude. I went through the drive thru and asked to order 2 $20 family meal (40 chicken nuggets, 4 fries and 4 drinks). She said she could only do one meal. If I wanted the second meal I would have to go through the drive thru again. She said they were understaffed. It didn't make sense to me so I asked for her manager phone number. She said she didn't have it. She also didn't know her managers name. She said call the store to complain because she didn't have time to deal with the situation. They also never gave me a receipt because she said they didnt have any receipt paper. I just don't understand what was so hard about filling my order. There was at least 8 employees there and I was the only car in the drive thru. This has always been my favorite place to go to (salads are awesome) but I'd rather drive to redlands than to have to deal with this riff raff. Sorry Wendy's but you just lost a very loyal...