Wendy's — Restaurant in Hillsboro

So tonight after a 12 hour shift, I pull into the drive-through for a quick, stress free dinner. Since I have a right-hand-drive loud imported van, I turned my engine off so they could hear me better from the intercom. Not realizing I left my lights on, and the fact that my engine was running for a very short time, my van would not restart when it was time to pull up to the window!! While I was embarrassed and at a loss of what to do, the worker said "we're coming out to help". Two young men came running out and pushed me into a nearby parking spot. Phew! While I sat there trying to figure out if I was going to call AAA or if I was going to keep trying to start my van, one of them comes back out with my order! I tried to hand him my card but he refused to take payment. He then offers to have someone "look at my engine" or even have the manager give me a jump with his truck. I told him I think I can start the van and after a few minutes, it started back up! As I drove by the window I tried to thank them, but they were focused helping other customers. I noticed a trophy in plain view in the window and realized that this Wendy's has a great work culture, one who's workers show empathy and respect to the community they serve. It went from one of the worst nights in recent memory, to one of the best. And it's this little bit of extra effort, thought, and willingness to help others that creates a remarkable and memorable experience that customers will want to come back to again and again. Please recognize who was on shift tonight and keep up the...

For years pre-covid I ate here at least once a month and was excited to again start eating inside. I walked to the counter where I've ordered a thousand meals and after a few minutes of being ignored realized the front registers are merely a vestige of a time of better service and the self-serve kiosks are now the corporate cost-saving way of choice to order. Fortunately i was first in line for the two kiosks, unfortunately one kiosk was in use by a person who was making a huge order, and the other was being used by a family who I think thought they were surfing food on the internet and were clueless they were at a food-ordering device. After probably five minutes big-order person turned around and asked how to pay the kiosk with cash. No one knew so off she went to be ignored at the counter. I stepped up and pushed the 3 buttons to make my order and paid and was done in about a minute, which was good because there was a hungry line forming. The rest was as it always was, I got my meal and it was good and the same as it ever was. On the way out I noticed the food-surfing family had left. Surely they enjoyed looking at food and perhaps it was a regular event for them. Bottom line for me is it's unlikely I will return to eating inside, thanks Wendy's for wrecking what used to be...

Normally I don't review national chain restaurants because they are pretty much cookie cutter so there shouldn't be any surprises on food quality. (However, I will say that out of the top 3 burger chains, Wendy's has the best quality and taste for burgers.)

And most of the time you'll see bad reviews because of bad service. But I had to write this positive review for this specific location on Imbrie Dr. to break that cycle.

I have been to this location many, many times and at all hours of operation. From early morning breakfast (Side note, they discontinued the breakfast menu at this location. They need to bring it back though because it was OUTSTANDING and a whole lot better than McDonald's breakfast.) to late night cravings and I kid you not, I have not once gotten bad service. As a matter of fact, I've always gotten service that I would say is above and beyond. The managers are all to be commended. They are super friendly and want to make sure that your order is 100% to your satisfaction. Especially because you can customize toppings. They make recommendations and even share...