Baskin-Robbins — Restaurant in Hobbs

My husband and I have been a few of times to get ice cream, but will not go back. The first time we went, they were out of waffle cones, which, okay, is not the end of the world. (Although it does seem like an available problem - if you see you're running out and it takes 20 minutes to make them, maybe get on that? It didn't give me a good impression.) So we got bowls instead. The ice cream itself was good. The second time we went, they were "open" but for some reason were not allowing people to come inside. There was a sign on the door directing people to go through the drive through. Nope. We'd gone out to sit down and eat ice cream, not eat it in our car. If we just wanted ice cream we could have gotten some at the grocery store. The point was to go out of the house and sit down and talk, etc. For some reason, we tried again a few days ago, and we stood in front of the ice cream counter for about five minutes before anyone even acknowledged our presence. Then, all they said was "We'll be with you in a moment." There were about 4-5 employees, and they were all "too busy" to serve customers, so we left after a few more minutes. It's upsetting to see the lack of motivation and the lack of competency. We went to BFF Yogurt (formerly Cherry Berry) which had only one employee out front and were greeted and served immediately. They will get our business...

Will not be back and will be filing a complaint with the corporate office if I can't reach an owner. Went in at 8:30pm and all ice cream but chocolate, vanilla, and strawberry put away to clean. Son got chocolate which she handed him in a cup and no spoon, but the husband and I decided to get prepacked pints. Girl comes over and checks us out then walks off. I then said "are you not going to sack this?" She grabbed a big donut sack for the dozen boxes and I said "do you not have a paper bag to put these in?" She then sets the bag on the counter and walks off. I then sacked it and got the two spoons for us. I asked another worker who the manager was and he said he was (he looked like same age as the teenage girl) so I told him that we had just gotten the rudest service there ever. He then said, "well that is up to her." I said, "EXCUSE ME?" He then replied "I guess I can say something to her." I told him I would be calling corporate. He said, "what ever". We will not go back with this management and staff. Some real training needs to be done and I would be happy to do it. We can get out ice cream...

How can you be an ice cream shop and NOT have hot fudge and no chocolate ice cream. You’re suppose to be America’s favorite ice cream shop. Wait, you still are. Just not this place. Not the Baskin-Robbin’s in Hobbs, NM. Definitely will not be recommending the public not...