IHOP — Restaurant in Hobbs

Sad to say that customer service, management and cleanliness needs improvement. I went to pick up a 10 minute carry out order that took total 45 minutes due to drive thru service not attended to, had to go inside, no one to greet, waited again, order was not ready, neither was it correct. Others walked away due to no one to greet and acknowledge as they entered the restaurant. I asked if the drive thru was open, response was our girl that works it is out today. No sign posted to communicate it was closed. No one to answer the calls to the restaurant, calls taken randomly.

I asked to speak to a manager, was told the manager is in the kitchen, she sends someone else to answer my request for a discount due to the inconvenience of the long unexpected wait and order not being ready as told.

The manager sends someone to give me a senior discount I was already qualified for and who never acknowledged me or spoke to apologize for the inconvenience. I received a $1.23 discount.

I have always loved IHOP but this experience has changed that. I do hope the manager will seek help to change the reputation they are getting from poor customer service and lack of attending to customers as well as the overall appearance of the...

Our server, I believe her name was Zenaida (or something similar), was very rude to my mom and grandpa. I understand that they may have been busy, but her service sucked. She was very inattentive during our meal, kept forgetting things, and overall did not do her job well. Toward the end, my mom pulled out a discount card offering 15% off the meals. The server informed us that they only had a 10% option on their screen, and they have been explaining that to people. While I understand this is not directly her fault, why have they not tried working out the issue? She seemed very careless, so my grandpa was like “Why should we have to pay more because your system is messed up? What if that came out of your tip?” She didn’t give a straight answer, only kept repeating “What do you mean by that?” After this interaction, she was completely silent and rude to all of us. When I asked for a to-go box, she took awhile, then without a word threw it in front of me. I hadn’t even spoken to her so I do not understand why she was so unprofessional. My grandpa still tipped her 15%, but she definitely didn’t deserve it at all. I understand being upset with a poor interaction but she is not even remotely good at her job based on...

Went to IHop with my family to celebrate my son's birthday and if I would of known the experience and service we were about to receive I would have definitely of stayed away. First issue our drinks were brought out and we were told we had to wait after they came back from serving someone elses food to get any creamer for coffee...that wait ended being a good 10min for creamer. Then second issue while we waited for our food my husband's drink sat empty and when she came over and I asked her for a refill because he had been waiting for a while she impolitely said well why didn't you call me over then. At this moment we were ready to get up and leave when they brought our food so we decided to just hurry and eat and then leave. So after our ticket was brought out we paid and it so happened my husband and I were in front of the kids to walk out the door when the two waitress began having words with my daughters one who is still a teenager. Well my husband and I went back in and we put a complaint with the manager. Definitely not recommended for friendly service and one of the waiters said welcome to Hobbs so I guess he meant this is how service is expected to be in Hobbs NM. Definitely...