Wendy's — Restaurant in Holly Springs

Update: I just checked the replacement order it was missing fries. I went back to get the remainder of my order. Will came to the window again & my husband told him we were missing fries. He's said, "No, we can't do that." I asked for the manager again. She came over & was not as nice this time, and seemed irritated. I told her my previous order was the meal that included the fries & drink (when I had asked for the drink a few minutes before she acted like she was doing me a favor by giving me the drink.) She did give us the fries, but not nicely. I asked for the corporate number and she practically threw a receipt from the register at my husband and said it's on the receipt. Previously I went through the drive through and my order was wrong. I called & the manager said she'd replace my meal the next time I came & said she'd write my name down. I just went through drive-through to have my meal replaced & the person at the window, Will, was rude and disrespectful. The female manager who ended up taking care of my order was much better.

I have been through the drive-through previously recently a different time due to an incorrect order, and the guy at the drive-through speaker wasn't friendly. No apologies. When I got to the window, the man that took care of the correction was incredibly nice & noticed the drive through person didn't apologize for the mistake, so he made sure...

Normally I get great service at this Wendy’s but tonight was not the night. I ordered my 3yr old 6ct nugget and a medium fry with a free 4ct nugget. I placed a mobile order and went through drive-thru since the dining room was closing soon. When I pulled up to drive-thru the guy politely suggested I could come inside to receive my order faster so naturally of course that’s what I do. I walk inside and no one was at the front like I expected since the dinning room was closing soon. Didn’t wait long for service or my sons food but once I got my food the girl walks off to the back not saying anything. I check my food like always and I see that half my 6ct nuggets and fries are at the bottom of the bag like she just threw the food in there and I was missing sauce. So I tried to get one of the other employees attention but nothing. I had to aggressively say “EXCUSE ME!” 3 times before I could get either one of the other employees attention to just get the sauce my son wanted. So a transaction that should’ve have only taken 3-5mins tops since it was a mobile order, took 10mins unnecessarily. Hopefully it was just a fluke since this was the first bad experience I’ve had at this location but according to all the over reviews it...

The staff struggled with my breakfast order to start with while I had my crying 4 month old baby and 5 yr old energizer bunny in the vehicle as we were asked to pull forward to wait and let others go behind us. No problem... the world's not mine. We parked for 15 minutes, had an order brought to us, and it wasn't ours. I walked up to the drive through window for the second time after checking on the order once before. Not a single time was the window worker not professional or disrespectful. I explained my "situation" within my vehicle and he was completely understanding and helpful. He even offered to open the dining area for the kids and I to wait.. I definitely didn't want to do that to him. We waited 5 more minutes and the food....our food..(plus some)..was brought out to the vehicle. They didn't have to send extra cookies and biscuits but they did and very honorable. I'll definitely return because of the window dude's professionalism and level of respect. And yes I absolutely Dad Taxed my kid and got a cookie for myself. Thanks for making things as right...