Pizza Hut — Restaurant in Holmen

I ordered online and selected a Fiesta Beef Taco pizza. There was a pop-up notification that the “taco tomato” and “taco cheese” were out of stock, but grape tomatoes were available and so was regular cheese so I chose to make some modifications to the pizza for the tomatoes and cheese (upcharges applied). I received a call 9 minutes before my order was supposed to be ready that none of the taco ingredients were available at this particular restaurant (like ever—it’s not an option to order period) and to call back with a replacement option. I called back and explained I got a voicemail noting the unavailable taco pizza and the person on the line said “okay.” (awkward pause) I then said I would take a Buffalo chicken pizza in replacement and he again said “okay.” After a prolonged pause, he said “so is that all?” And I said yes and he listed the other items in my order and said “okay we’ll switch it out.” And that was it. There was no apology for the error on the web menu, no clarification if I was going to be credited for the customizations I made to the original taco pizza that resulted in upcharge, no offer of discounted price on the substitute, and no update on the time it would be ready. Picked up our order to find this limpy Buffalo chicken pizza that was pathetic and flavorless. Won’t be returning to Holmen WI Pizza Hut...

First time ordering here. Usually order from other pizza places but my husband wanted to try it. After about a min of walking in Ethan came to the register and cashed me out. I then sat down and waited. It said online ready in 15 min but it actually took 30min. Even while I was there waiting I checked the website and they still had not switched the timing to place a carry more then 15min. Manager not paying attention to the timings. I was sitting too long waiting for it and everyone else who came in after we’re getting their food first then I finally went to the front and there it was in the hot box and no one had called the name. I had already gone up and paid so it was known I was sitting waiting and no one called the name, the ticket number, or even what I ordered. Sorry to say but If I go a place for the first time and senseless mistakes happens I take that as a sign not to go there again. I noticed when I got there no one welcomed me as I came in and they were working very slow taking the orders out of the oven and...

Last night we ordered a stuff crust pizza along with some other food. The boneless wings were great. The pizza however, not so great. The crust was paper thin, and the bottom of the crust looked like Swiss cheese. There were holes everywhere where there was just no crust at all. I called, and manager was extremely nice. He said there is a new cook, which I understand. We all have to learn somehow. So they were going to send us a new pizza right away, awesome! We got the new pizza, which looked better as the first one kind of looked like it had been sitting awhile. Although this one was more..."fresh" it still had holes all over the crust, making it impossible to pick up and eat. So the pizza was not very satisfactory, but the wings were great. I'm sure once everyone gets trained in things...