DQ Grill & Chill Restaurant — Restaurant in Homestead

Today I received the worst customer service ever by your manager at this location 1/11/21 at exactly 3:57 PM.ORDER ID: AAA42JUUAJDM . I have been a regular customer at this DQ for some time now and have never encounter such a bad customer service. I bought 2 lunch special and ask for a caramel sundae on both and one with extra caramel for which I paid extra, when I got to the window I noticed that my regular sundae had little caramel and asked your female manager nicely if she can put a bit more caramel because it had almost nothing on top, she responded in a bad manner and told me that that was it that she can not do anything else for me I reply saying that all I need it was the right amount of caramel nothing extra because mine had almost nothing I told her that I was a regular customer and always buy the same thing so I knew how much caramel usually goes on top but she again reply back in a bad manner saying that she will put more this time but this is the last time, this may me very upset like if I was doing something wrong or I had asked for the same thing many times. We went back and forth and exchanged some words I ended up giving all the food back and getting a refund for my entire order and the only thing your manager can said to me was I will give a refund and you can go she told the other male manager just give him a refund no problem. Is this the type of manager you want running your business ? so let’s see and do the math, you loose a customer that goes and spend his money in your restaurant and buys 2 meals 3 times a week that it will NOT go back again, you loose the entire 2 meals because I gave it back to them after I had it in my car and $ 13.49 that I had spend, all this over a bit of caramel ? And your manager was ok and perfectly fine letting money and a customer go away unsatisfying instead of retaining both ?. Sorry for the long review but I seen several managers already a this location and this ones are the worst. There is already a bad vibe about your location in our neighborhood and community because your customer service is pushing us...

Absolutely the WORST visit at this location period...I have ENOUGH photo proof to prove it....When you get I DON'T CARE PEOPLE that work in a food chain business that suppose to Serve you GOOD OR GREAT QUALITY FOOD FOR YOUR HARD EARNED MONEY...SERVE YOU A DISGUSTING PREPARED BURGER....People HIRED at this location are there just to receive a PAYCHECK to serve BAD, DISGUSTING QUALITY FOOD....Corporate Office, Regional Office if you CARE ABOUT THIS LOCATION....PLEASE CORRECT THESE PROBLEMS OF JUST HIRING ANYONE TO WORK IN YOUR RESTAURANT ESTABLISHMENT...IF YOU DON'T THIS STORE WILL BE CLOSING SOONER OR LATER DUE TO YOUR CONTINUED DROP IN SALES OR YOUR PROFITS LINE...FORTUNATELY I DON'T NEED NO COUPONS,NO REFUND BACK FOR MY ORDER....JUST GET THE JOB AND SERVICE RIGHT THE FIRST TIME AND THATS HOW YOU GET MANY HAPPY RETURNS TO YOUR STORE HERE IN THIS HOMESTEAD,FLORIDA LOCATION...LOCATED AT 3330 NORTHEAST 8TH STREET...HOMESTEAD,FLORIDA 33033....SORRY I WILL NEVER,NEVEREVER COME TO THIS LOCATION IN THE FUTURE!!!....REMEMBER NO CARE,NO QUALITY OF SERVICE, SLOW PROFITS, MEANS...

If you're looking for a great tasting, deliciously good, New York Style Royal Cheesecake blizzard...THIS IS THE PLACE FOR YOU!! Yummmmm...this dessert, ice cream, blizzard, or whatever it's called is the BEST tasting New York Style Royal Cheesecake I've had. My kids and I make special trips to this place every so often. We don't live close to it but we do take the ride there whenever we feel like having some good old ice cream/blizzard. They have mastered the perfect portion amounts to make this dessert taste so good. Plus we've had great service every time we've gone. The ride for us is a bit out of our way (30 minutes or so) but it is well worth it! We haven't had a lot of the other items on the menu so my 5-star rating is mostly for the service, ambiance, and the delicious New York Style Royal Cheesecake they prepare. Oh we do ask for an extra serving of the cheesecake but it's not necessary as their portions are well thought-out. We just like the extra...