Sam's Delicatessen

I'm all about supporting local, but the attitude and the my way or the highway does not deserve support. I'd rather support a lower quality international conglomerate then continue to help this place stay in business. Debating with them is pointless because they're just right. I phone ordered and told them I'd make my choices when I got there. I have done this multiple times. I also do not order rice with my plate since I prefer the veggies. I came in and said I didn't want rice and just veggies. She said she already put the rice in. I asked, can you just take it out? Nope. That 50 cent of rice is in there, you should have told me on the phone you didn't want rice. I've called in over a dozen times in the last year stating that I'll make my picks when I get there. I've had other issues with them but this took the cake for me. My plate is $20. You can't take the rice out and put something else? I'm not even asking for that really, I'm asking for consistency that they let me choose rice when I got there from before. I've been going here for over 15 years. Attitude does not deserve support. Thanks for all the rice that I will throw away.