KFC — Restaurant in Hope Mills

Our first time ordering online through Grubhub. Decided we wanted to use it for KFC. We don't get out of the house much, easy ordering, took about 50 minutes to arrive. But, it was the wrong order! Driver was gone before we could tell him. Called KFC, the manager was so polite. I gave her my order and she had it right there in her hands, the cashier had handed the driver the wrong order. Since we ordered through the app, we had to call Grubhub. Unfortunately, they could only offer a refund they cannot send the driver back to get the correct order, and it was getting late [my mother cannot eat late meals] So, I called KFC back and the manager offered to bring the food herself! [she was getting off work anyway]WAY more than she needed to offer. Gave her the address and phone number, she stated if anything changes she will call. About 20 minutes later, Sonya, or Sonja [sorry if I butchered that] called saying that they had another Grubhub order being picked up and that driver said she would be more than happy to bring it! And we KEEP the wrong order also! We will be eating KFC for the next 3 days LOL!! Thank you for everything!!! And a HUGE thank you to the lyft driver that delivered...

I was in the drive thru. It was raining. I hold my window down and tell me why I was waiting there for more than 5 minutes and nobody answered. My car was getting really wet. And it is not i can put my window up because then i wont be able to hear jack... In top of that I had to talk loud in order for me to get their attention. For nothing because she told me to come to the window.. I came to the window I was telling them exactly what I wanted... and they mess up my order.. I ordered a chicken sandwich big box and a large Cole slaw. She only charged me the big box. I looked at the receipt and told her that the Cole slaw was not there.... she told me afterwards that I needed to come back around again in order to place it.. didn't say anything.... grabbed what she gave me... went straight home.. only to find out that my order was nottt accurate at all.... they gave me a 3 piece fried chicken with a biscuit. And two individual sides of smashed potato and one of green beans.... who the hell messes that much in an order. The restaurant was not even full and they were lots of employees.. worst drive thru...

Every time I had been to this Kfc I was going through the drive thru so I didn't have to get my baby out. And I go about twice a week. But every time they took forever and then once I got our food they'd have something wrong so after spending all that time in drive thru to avoid getting baby out I still had to park, get my baby out and go in to get it fixed unless I wanted to spend another 20 min in drive thru!! So the next time I went there I went inside with my baby thinking it would be faster and it still took a while and I checked my food before I left out and it was wrong again!! What makes so bad all we order every time is two of the 3 piece tender Smokey mountain barbeque baskets which comes with mashed potatoes but we get Cole slaw with both instead every time!! And they never give us Cole slaw they give us the mashed potatoes every single time!! So we finally quit going to this one and now go to the one on raeford rd. Across from zorbas which is further away from us but it is so worth it. They are excellent with timing and giving you what you ordered and they are polite!...