Osaka — Restaurant in Hope Mills

I've been here almost 3 times now..the third time yesterday. A.friend of mine decided last minute to have lunch here. As soon as we were arrived, we were seated at a corner booth, our waitress was tremendously nice and had a very soothing voice. She took our drink orders and brought them back immediately. I ordered the Steamed Shrimp Shumai, Shrimp Tempura, and their Hibachi lunch special of Shrimp and Steak (medium rear). My friend who has a gluten allergy as well as seafood allergy, ordered two rolls of their avocado roll and the Teriyaki Chicken. Our meals came within 10 minutes from the time we ordered. For presentation I would give them a 2+, the steamed Shumai was white and it blended on the plate that the dipping sauce was the only color that made it presentable. The Shrimp Tempura was played in a similar oblong, white plate looked lonely and naked, just liked the Shumais. My Hibachi meal....well it needed some work....the steak was too bland...and it wasn't medium rare liked I asked..it was medium well. Sometimes people need to really, really learn the differences in how you need to cook steak!!!! And I realized it takes a whole country to teach how to cook steak properly. Anyways, the steak was bland too...until.i mixed the sauteed vegetables that it made it taste better. The shrimps were large and brushed with the same teriyaki sauce the vegetables were marinated in. My friend enjoyed her Avocado Sushi rolls, but the Teriyaki Chicken was dry...overcooked in the salamander... Not grilled!!! Yes, I know my restaurant kitchen equipments! But, we were hungry from a day of shopping, we still enjoyed it. It should be a busy lunch hour...it was 12pm....on a Friday, and they weren't. I love the neon tree in the middle of the other room...but come on Osaka, the city your store is named after has very good food...some of the best food I've tasted in my travels. I know you can't find an authentic Japanese chef like Morimoto....but find one that will make me and other loyal customers think they are tasting real good food at the price we pay. The restaurant needs not only an upgrade it their food,but the place need a littlw updating. Even the hostess need to be a little bit presentable. Wear something like you're going to a meeting on a Friday (Hint: Corporate Business Casual). Did I mentioned our waitress was awesome?! That's why I gave you 4 stars. Please...don't let me go elsewhere, I really like...

To start with the service was off. As soon as I walked in they told me it depends on who’s working rather or not they will cook for me and my wife on the flat top. That if the chef didnt feel like it we would just have to wait at a regular table. Mind you these are expensive menu items. We are seated and the waitress told us the same thing that the chef may not feel like cooking for us but she would ask. I ordered a strawberry margarita for my wife. They were out of tequila so we subbed for a hurricane. $8 for an improperly made drink. We ordered a tuna avacado roll and a yellow tail roll. The yellow tail roll tasted a little old and was unusually very fishy . Needless to say we didn’t complain about either. We then ordered a chicken steak and shrimp dinner meal with salad soup and supposedly two extra shrimp for an app. Thats what the menu said. The waitress brings us our salad and soup and said the chef decided he would cook for us .. ( we were the only patrons) the price of the food was over $30 plus an extra $6 charge to share with my wife food i am paying for ? That doesn’t include sushi and drinks Anyways no complaints . The chef comes out doesnt say much cooks very bland rice under cooks the vegetables and rushes through the meats . All of which were bland barely any seasoning at all and not very impressive as far as quality. My waitress didn’t refill my drink until after i was finished eating .. we didnt stay long after being served the dinner items . I paid $59.99 total without complaining yesterday for an experience i could have paid $20 for at myabis take out and the food would have been amazing. Ive called 3 times to speak with a manager no one is there. The chef also said they didnt have sesame seeds . And only offered us white sauce or ginger with our meal. I feel that over all this place is over priced considering the quality of food and service. Would not recommend. The only reason i didn’t complain yesterday while i was there was simply because i wasnt about to ruin the energy me and my wife had over something i could call about later By far the worst hibachi i have ever experienced except for the tuna avacado...

Well the whole experience was less than par. After waiting outside the establishment for an hour we where allowed to walk in and sit at the bar. After sitting at the bar that was nasty.They sat us at the corner by the entrance to the kitchen. We had stacks of dishes in front of us that no one cleaned up. We weren’t even offered a drink. After watching two family’s that came in after us get seated first, we get to our table. The young waiter which may I add was trying to be descreste about his music that was playing via his Apple Watch. We got our drinks well our waters because they where out of sweet tea and DR pepper. My buddy got a Mountain Dew and It tasted like syrup. We proceeded to order our food and have some conversations and the soups, salads, and sushi starts to come out. The waiter forgets a complete order of sushi we didn’t get wasabi or soy sauce we had to get our own and chopsticks. At this time the chef is starting to prep his station and getting ready for the show. One of the party members had salmon she didn’t get it until we where almost done because they forgot about it.. mind you at this time we had waited so long we weren’t even hungry anymore so we get to go boxes. We put our food in the boxes and as we’re doing that we see this little ROACH just make it’s way around the table. We kill if of course and I ask to speak to the managers. The manager shows up and i start to explain and show her my daily catch and she immediately offers me a discount. Mind you I wasn’t there for a free ride so I paid in full. All she needed to do was apologize for the terrible experience...