Forum Nails & Spa — Local services in Hope Mills

On Friday May 22,2020 I went into the establishment and signed in at 5:09PM. I forgot to write my number down as the receptionist said we could wait outside or in our cars and they would call us when it’s our turn. I went outside and sat in my car and realized at 5:37 I may not have written down my number so I called back to make sure. The receptionist said yes you forgot and asked me for my number and repeated it back to me and said okay we got it. I wanted a pedicure, full set, and eyebrows. By 6:38 PM I called just to check and see if I could get an estimated time on how much longer before my turn. The receptionist said well we have 4 employees and a few in front of you. I said no I have to go out of town tomorrow and I’ll wait. I said as long as I’m on the list I’m good right. She said yes. By 8:31 PM I still hadn’t received a call. I walked in and the receptionist says we are closed we not taking anymore people. I sat down and said I’m already on the list. She looks over to one of the nail techs and says something about me being there you want me to tell her etc etc. She then literally looks in my face and lies to me. She stated I left the parking lot, customers said nobody was out there waiting, that’s why one employee went home because it wasn’t busy. I said my car has not left the parking lot not once. I sat there for three and a half hours and you have the nerve to lie to my face like my time and patience wasn’t valuable but I’m sure my money would have been. I watched this same receptionist come outside after the storm passed and wiped down the chairs, I watched a couple come in and go back out to their car to get their mask, I watched them turn around quite a few people, but I left? Not only that I called you more than once asking about my turn and you continuously said we still busy. You never called me back for my turn nor did you say come on inside. You had us waiting when I first got their and then you allowed people to come in so they wouldnt get wet but not one time when I called did you say come on in or call and tell me it was your turn. Then you life in my face after you sat here and waited patiently for my turn. Then the nail tech says are you on the list and I said yes there’s my name right there signed in at 5:09PM and as I look at this list I notice myself and a few others had been skipped over. I also noticed two women who came in after me had been serviced. The thing about a business is without paying clients you have no business. I sat and waited patiently like everyone else. I wanted to pamper myself like everyone else whose been waiting this quarantine o it and that’s how you treat me. I could have had kids waiting at home, elderly family waiting for me to come care for them and you lie in my face, skip over me, and then have the audacity to ask me to come back tomorrow. That’s very unprofessional and inconsiderate of your employees. When I lived in N.C. I came to this place faithfully every 2-3 weeks I remember when they first got there in Hope Mills. Never have I ever experienced such a terrible and unprofessional experience. We have all waited patiently for these type of businesses to open. How dare you treat customers like that. You could have at least did my eyebrows or something for waiting 3.5 hours then asked me to come back tomorrow. But you lied to me and I will never trust a business who has employees lying especially with proof. The situation could have been handled differently. And by the way the receptionist said she came outside multiple times and asked were people waiting. Because I was sitting in my car I saw her walk out once. I can tell you what every single customer looked like, how many were turned away, the woman who sent her kids home without service, the two women who came after me when they ordered food from the restaurant beside the nail shop, and even the same two women who got services when they came in after me. This was distasteful, inconsiderate, unprofessional, and...

I have had the privilege of traveling extensively and experiencing some of the finest spas across the globe during my vacations. One standout experience was in Napa Valley, California, where I indulged in a luxurious hot bath infused with mineral oil, followed by a rejuvenating mud bath and volcanic ash treatment, and concluded with a refreshing soak in cool mineral springs. Another experience was at the renowned Grove Park Inn in Asheville, North Carolina, I was treated like royalty, with rose petals enhancing an already opulent pedicure experience, all in a high-end setting. During my travels on various cruises, including destinations as far as Australia, I have enjoyed exceptional pedicures—some of the best money can buy. However, it wasn't until I discovered Forum Nails in Hope Mills, North Carolina, that I truly found what I consider the pinnacle of pedicure experiences. When I first heard about this hidden gem, I was skeptical but intrigued. After my first visit, I was hooked. Now, I willingly travel an hour just to enjoy the luxurious pedicure they offer. Having experienced pedicures around the world and on prestigious cruise lines like Royal Caribbean, Carnival, and Norwegian, I can confidently say that Forum Nails provides one of the finest services I have ever encountered. For those seeking an extraordinary pedicure, I highly recommend visiting Forum Nails in Hope Mills, North Carolina—and be sure to mention that Donna...

DO NOT RECOMMEND WALK IN!

I went to this establishment with two of my friends. They were getting pedicures and I was getting a mani-pedi. We stated this when we walked in and when we all sat down for the pedicure I was serviced last. I thought this was counterproductive but I shrugged it off. Then when I picked a color for my pedicure the guy started to paint my nails and then got up. I figured he ran out of the color and was going to get more so I went back on my phone when he came back he started painting my nails in a different color that I didn’t ask for or want for that matter without asking me. I didn’t notice until he was done with one foot and I looked down to see how it was going. Needless to say at this point I’m livid. Once I finished my pedicure I went over to wait for a manicure and was told they would be right with me. I watched 3 individuals (without appointments) walk in and get serviced before me and waited 30 minutes before I finally had enough. I got up and walked out. I would not recommend this place to anyone. They do not have good work ethic in servicing walk ins and are unprofessional in terms of picking different colors without asking. I don’t know how they are if you have an appointment but I will never be...