Wendy's — Restaurant in Hope Mills

I experienced a profoundly disappointing meal from this Wendy's location, marking yet another letdown. Despite receiving an accurate order, the quality of the food was deplorably poor. Here's a detailed account of our experience:

Hamburgers for My Wife: The two hamburgers intended for my wife were unsatisfactory. They arrived cold, indicating they were not freshly made. The patties had lost their juiciness, becoming dry and tough, and the buns were soggy, suggesting they had been sitting out for too long. This severely impacted the overall taste and enjoyment of the meal.

Fries for My Wife: Accompanying her hamburgers, the medium fries were a disappointment as well. They were excessively greasy, indicating they had absorbed too much oil during frying. The color was an unappetizing dark brown, and their texture was far from the expected crispiness, leaning towards overly soft and limp.

Dave's Double for Myself: My own experience mirrored my wife's in terms of dissatisfaction. The Dave's Double I ordered was equally disappointing. The burger was soggy, which detracted from the experience of enjoying what should have been a juicy, flavorful double patty burger. Furthermore, it was missing key ingredients - onions, pickles, and tomatoes - stripping away the fresh, crunchy contrast these elements are supposed to provide.

My Fries: The medium fries I ordered for myself were no exception to the subpar quality. They were greasy, suggesting an improper frying technique, and burnt, which left a bitter aftertaste. The lack of proper golden crispiness and the overpowering taste of overcooked potatoes made them inedible.

In summary, the meal we received from Wendy's fell significantly short of expectations. The issues with temperature, freshness, and preparation of both the burgers and fries led to an overall disappointing dining experience. It is disheartening to encounter such a decline in quality, and I hope this feedback prompts an immediate review and improvement in food standards at...

As a Comercial Contractor from south of Mason Dixon line East a of the Mississippi river.I have eaten at 100s of Wendys. I would drive 60 miles one way to get food from my Mountain home in WV.And having kids who have worked or are currently working in fast food, I try to have compassion.But this place is a disgrace to Little Wendy and Dave My last visit to this location, they were unable to accept cash only catds.I was told to get with the times who don't have a debit card.I have several but dont carry a wallet for fear of losing it.2 mth later today I visit Sign on door said no cards cash only.Took a Pic to show the crew who was with me on the last visit Manager thought She could control what I took pictures of.Proceded to take cash from customer in front of me walk to back come forward without washing her paws and grab my fries and nuggets.Probadly wiping her butter first.Im done with this location along with the 27 guys girs on our crew and will share this on any job sight how nasty the management is at this location should cost them at least 25 customers a day first few mths and hundreds as I'm going to be here for years.....Wendy read your reviews I'm not the only one.And to the manager don't care if you did something nasty to my food ate nasty food 15 years underground in WV coal mine.But if I would have been sure you were contaminating my food intentionally.I would have used my legally protected rights and took it to be you intentionally trying to harm me my health or well-being and been.you last burger you ever sold Wendy's look at my loyalty points thousands I have spent $1500.00 ,this year on $5/6/7 bags fix this issue or I will boycott Wendy's and buy lunches else...

Sunday, February 18th, 2024 ~11:10 am. Fam and I went in and placed a dine-in order. My daughter ordered a chicken sandwich, no tomatoes. She was asked if she wanted that to be a single, double or triple. It was a chicken sandwich, not a hamburger. They don't offer chicken sandwiches in singles, doubles or triples. Recall I said she indicated NO TOMATO? It had tomato on it. Mine was a #9 meal (ghost pepper chicken) with LARGE fries. Fries were medium NOT large. I even made eye contact with the person at the register to make sure they understood LARGE. Didn't work. Over ¾ of the drink selections at the multi-function machine were OUT of service. (maybe instead of stepping outside to smoke a cigarette every 5-8 minutes, you could do your job? Speaking of cigarette smoking. If you MUST go smoke, do it more than 2 feet from the main entrance to the restaurant. I don't care to smell the by-product of you killing yourself. Got to the table...dirty. Chose another table. My #9, ghost pepper chicken sandwich was a complete and utter MESS when it was unwrapped. Ghost pepper sauce was ALL over the inside of the wrapper, hence all over the OUTSIDE of the bun. You literally needed a bib to keep from getting it all over your clothes. C'mon people, take the time to do your job right. If you don't you might as well find something less impactful for your employ. It's been a while since I'd been to this location. Looks like it's going to be quite some time before I...