Tacos El Charly — Restaurant in Horizon City

UPDATE 11/20/24. SEEMS THIS BUSINESS CLOSED PERMANENTLY. THE BUILDING HAS SIGNS AS "AVAILABLE" OR "FOR LEASE". I HAVENT SEEN ANY ACTIVITY FOR ABOUT A MONTH NOW.

First time trying out this place. I am a relatively new horizon resident(1 1/2yrs) and we've been looking into local options for restaurants. I came to this place because of the good reviews. My rating would be 3 1/2 stars but since I cant do that I selected 3 stars

Now that I have tried it I can say it is good, not perfect but with potential to be better. Good enough to return and give it another try. I had tacos de asada and my wife had tacos de Buche, my kids had 2 tacos with baked potato. All plates were described to include cebollitas but they werent served to us. When I asked, server indicated that they are included but they dont serve them because they dont want to waste food so they dont serve them unless we ask for them. Nothing wrong with not wasting food however it's a lack of communication from the waitress to the customer. The server should have asked the customer instead of assuming the customer knew.

Also your tacos will come with very limited fixings.. what you see on my picture is what you get... they do not have a "fixing station" for you to add to your tacos chopped onion, chopped jalapeño, pico de gallo, guacamole or guacamole sause.. they do not have any red salsa for the tacos(some tacos go better with red Chile salsa than green chile). Only thing you have on your table to season is salt and pepper and that's it. The plate of 6 tacos came only with half a lemon which you have to make sure it lasts for all of them(are they rationed or what?) and the cilantro on the plate was literally one leaf for each taco (in their pictures of the product they represent the plate way different) If you wanted Guacamole on your taco then you needed to buy an avocado(on the menu) for $1.49 and I guess make the guacamole yourself. This would put your 6 taco plate at 10 dollars.

The place was relatively clean and my wife says the bathroom was surprisingly very clean. Cleaner than other places...

Yesterday, 10/29/18, my family had dinner here for the first time. Someone had recommended this place to us for their tacos. My husband and I had tacos asada and both our kids had tacos al pastor. Later that night, my daughter had a bad case of diarrhea and kept getting up throughout the night to go to the restroom. I gave her Peptol Bismol but that didn't help. The next morning, I got a call from both my kids schools (they go to separate schools) letting me know I had to pick my kids up because their stomache ached and they had diarrhea. My son had deficated in his pants and the nurse said he would need a change of clothes when I pick him up. I call Tacos El Charly @ 1pm today (10/30) and asked to speak to a manager. The lady on the phone said the manager was busy and that I could let her know why I was calling. I let her know I was calling to inform them that their tacos al pastor food poisoned both my kids. Right away, she said it was probably the salsa that upset their stomaches. I let her know my kids don't eat salsa, and that they only ate tacos al pastor. She quickly said there hadn't been any complaints but that "she'd look out for them". No apologies, empathy or sympathy. That will be the first and last time we go. Looking through the reviews now......I see many have complained about food poisoning due to eating their tacos al pastor. 🤦‍♀️...

Stop by for lunch with wife & son. Placed order & drinks. Everything was fine till our waitress went to lunch. An older lady. Came to our table to inform us she was going to lunch, but the other servers would attend us. Which was nice of her. Not many servers do that. We tried get the Male waiters attention for some red salsa. He looked like he minded. 5 minutes later, still no red salsa. I got up & walked to kitchen area & asked myself. They hand me small bowl. Yes the have red salsa, just have to ask, because they dont give. The waiter I asked made a bad face because I got up to do his job. Rest of time no one attended us. Food was good. Tacos asada had good flavor & tortillas tastes fresh & crispy. But like lots of people say & complain, they give a plastic fork for baked potato which makes eating a bit difficult. Also they dont give ticket for you to cash out. Tables are numbered & you have to give them to...