Horizon Star Bakery — Restaurant in Horizon City

The food isn’t as good as it used to be. The burritos get soggy fast, because the staff doesn’t bother to drain the excess. The service just gets worse and worse throughout the days, weeks, years... My mother, cousin, and I went there today to have a nice time and have breakfast together. My mother specifically said she wanted two (2) small menudos and the cashier charged us two large menudos. When we brought it to the cashiers attention, she blamed us and said that my mother wasn’t paying attention to her and that she should’ve spared the talking. The cashier also managed to give us nasty looks and attitude towards us- the whole time when we were sitting down and the manager was also next to our table but left and didn’t seem to mind the cashiers attitude. Terrible service. The prices are too high. Instead of it brightening up the day the staff did the opposite of it. The manager needs to settle things down or what’s the point of even being the manager. The cashier needs to tone down her attitude and not to take out her frustration on customers, she’s not only nasty, but irresponsible. She owed us another menudo and we never got it. Never gave us a receipt and even when she brought it up she took it away from us. We’re never going there again. It’s...

Sad... I was speaking to an employee giving my order and three times in a row did not even say excuse me, one moment, left me there talking to speak to another employee. The individual the came back would say what did you need then as I am giving my order again, walks away again. Comes back again what was the order (3 times). I was the only one there. Then once I said are you actually taking my order or cutting me off. No excuse me, one moment. Very rude she could have told me to wait, if she needed to speak to your coworker. Common courtesy and respect. I was calm. The the other individual (owner?) Just took, pulled the bread tong from her hand and said they were not helping me. (Obviously disrespecting her coworker). Awful customer service. I was not rude and did not raise my voice. They do not care if they loose a customer since they loose one gain one. I go there often as well as my family. I've been coming here for over 15 years, will never return. I would rather drive to another Bakery that be treated with such disrespect. They have been rude before but this time I spoke up, i was the only one there. The Owner? older lady with glasses already had a sour face as I walked in at 6:45 am. Like if she was already irritated. Not...

This Bakery sweet bread prices are outrageous!!!!!!! Three (3) pieces of sweet bread $6.26 which included……..(2 orejas), and (1) cookie. Unfortunately, I had my neighbors son purchase it for me other wise I would’ve walked out of there. I called the bakery and questioned the price with the female manager who informed me “yes the prices have gone up (well yeah) and we’re using a special flour.”. I informed her well yes, we had a bakery 30 years ago……. I was interpreted..,.. well that was ages!!! A ago. True, but the bakery is still going strong in New York by other family members who cater to prestige individuals. So enough of this lies!!! Yes, the economy is not the greatest but lady it’s obvious you’re used to throwing your weight around and speaking down to people. Remember, you truly don’t know who you’re talking to. It’s unfortunate that a lot of My Raza, in El Paso...