For over three decades this was my favorite restaurant. It was previously named El Charro, where I shared countless meals and made invaluable memories. After it shut down and later reopened under new management and a new name, I was hopeful it would still feel like the same place.
Unfortunately, every visit since reopening has been marked by the same problem. Wrong orders caused by servers who refuse to write things down. On my most recent visit (earlier today), after the drink order was wrong, I politely asked the server to write down the order. This was for a party of six. They agreed, but when the food came out it was wrong again. When I asked if the order was written down, they claimed it was (lie #1). When I asked to see it, they said they had already torn it up and thrown it away (lie #2).
It’s not unreasonable to expect a server to write down an order. Especially after repeated mistakes. To ask for the bare minimum and still have it ignored is unacceptable.
I never thought I’d say this, but after decades of loyalty, I can no longer recommend this restaurant under its new ownership. Pure incompetence has cost them a longtime customer. I’ll be discouraging others from going through the same frustrating experience.
Date: 14 September 2025 Time: 11:00am Server: Young, female (name...
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