Burger King — Restaurant in Houston

Update: The managers here and the employees who've worked here a long time do an amazing job. It's only once in awhile the new employees have no idea what they are doing. I was frustrated and angry last time, but overall they do a great job. Fries are always hot as well. I've never been here in the evenings, but around lunch time they do a great job of getting your food quick and hot.

Some employees are good and some are bad, but it all falls back on the company. Today around 11:30am went to use a coupon code from Burger King from the mobile app. The employee there insists I need to bring the actual coupon. The app literally says coupon code will expire in 7 minutes. Another worker there insists I need the physical coupon! Mind you I’ve used coupon codes from the app at the same location multiple times without a physical coupon. That’s what the...

The guy on the register took almost two minutes to come to the front to take my order. No welcome to BK, no Hello, not even Hi... He just stared at me like I was inconveniencing him. I said "OK" and started my order. I asked for the American Brewhouse King meal. He couldn't find it on his display and someone else had to come from the back or the drive thru window to help him.

I totally understand these jobs do pay minimum wage and you're on your feet the whole time. It can be tiring, even irritating and challenging to serve some people, but if you don't have the social skill set to be the greeting face of an establishment and still need the job, at least work the grill or do literally anything else.

This didn't ruin my meal or anything, but it certainly made the experience less than...

I arrived to Burger King at around 9:00pm I quickly ordered my meals. I was greeted by the lady and she told me to move my car and wait for my order. As I waited about 11 minutes long my order never came back. The girl saw I was waiting outside in my car on the side of the building.

I went around to tell the lady. She quickly gave me attitude and said her employer had gone out to give me my order which was false she was chit chatting like a bird and saw I was in my car. With that said, the lady gives me my drink when I had ordered two. She gets upset and says that was not in my order and as I hand her the receipt she recognizes her mistake.

My order was given to me. However, poor service and poor customer service here overall. Needs...