Charleys Cheesesteaks and Wings — Restaurant in Houston

I recently visited Charley's Cheesesteaks and Wings at 2727 Dunvale Rd, Houston, TX, attracted by their advertised special for a 4 piece boneless wing basket with fries for $4.99. Upon attempting to place my order, I was surprised when the cashier quoted me a price of $5.99 instead. Confident there had been a mistake, I requested the presence of a manager to clarify the situation.

After pointing out the clearly advertised deal at the door, I was met with a response that was both shocking and disappointing. The manager acknowledged the sign but quickly dismissed it, stating it represented an "old price" and promptly adjusted the sign to reflect the new $5.99 price, refusing to honor the advertised $4.99 deal.To add insult to injury, when I asked for a cup of water, assuming this would be a complimentary gesture given the situation, they intended to charge me the full price of a drink for it

This experience was not only frustrating due to the obvious bait and switch tactic but also disheartening due to the lack of customer service and the manager's refusal to honor their advertised price. It's unfortunate to witness such a lack of integrity. This incident has thoroughly discouraged me from revisiting or recommending Charley's Cheesesteaks and Wings. Customers expect and deserve transparent pricing and honest advertising, neither of which were provided in...

I was there today on August 3rd right around 11 am for lunch. My first impressions were the place was clean and not crowded ,maybe one other person in line . It was spacious in accommodation, tables well spaced out . As I gave my order to the young lady, I had to repeat it several times which immediately annoyed me . The order was quickly prepared however when I looked at it everything was wrong. I ordered a large chicken, it was small, I ordered boneless wings they gave me bone in ,I ordered a large fiesta fry I got plain small fries ??? Again ,I repeated my order 3 times and she STILL got it totally wrong . The Hispanic lady in the blue shirt helped to exchange the wings and sandwich, I didn't bother to tell her about the fries I was just ready to eat my food and go ,being angry I didn't want to make a scene . The wings were slightly overcooked and chewy ,the sandwich was good but nothing to write home about .O would have preferred cheddar cheese or another option. But the lack of attention from the cashier was inexcusable and that one person is going to ruin your buisness if she doesn't receive proper training or just doesn't pay attention to orders My first visit I spent about $33 just for lunch but all I got was aggravated...

This Charley’s at Dunvale is better cheesesteak than the one they have to Galleria. The cheesesteak they have on Galleria is not even delicious…not even close to the one I always getting on Dunvale. Dunvale probably has better cooks than the one they have on galleria, I didn’t even enjoy the 2 cheesesteak and my wife cheesesteak that I ordered and even my wife said the one on Dunvale is way more better as satisfaction guaranteed!!! The one at galleria need some improvement or Dunvale need to send one of their cooks there to teach them. I would recommend Dunvale Charley’s to my friends and relatives than one at galleria. As an honest review…people will only say something good about their honest experience or say...